Experienced Call Centre Representative Debt Collection

MBA CONSULT US LLC; Mount Pleasant (SC); Remote; USD 30,000 - 50,000; Full time

Job summary

A financial services company is seeking experienced debt collection professionals to join their team. This remote role involves managing calls, negotiating payments, and resolving outstanding cases with care and professionalism. Candidates should have strong negotiation and communication skills, along with a high school diploma. The position offers competitive salary, bonuses, and professional development opportunities.

Benefits

Bonus based on performance

Competitive salary

Paid time off

Training & development

Recognition programs

Company-sponsored events

Qualifications

• Previous experience in debt collection or financial services in a call center.
• Excellent communication skills in written and verbal English.
• Reliable, detail-oriented, able to work independently and as part of a team.

Responsibilities

• Manage inbound and outbound collection calls.
• Negotiate and arrange payment plans with clients.

Skills

Negotiation skills

Communication skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

About the Role: MBA CONSULT US LLC is looking for experienced debt collection professionals to join our growing team. If you have a background in collections, customer service, and negotiation, this is an opportunity to take your skills further in a fast-paced, performance-driven environment.

As part of our debt collection team, you will handle inbound and outbound calls, negotiate payment arrangements, and resolve outstanding cases with professionalism and empathy. This role requires resilience, strong communication, and the ability to balance firmness with customer care.

Responsibilities

• Manage inbound and outbound collection calls
• Negotiate and arrange payment plans with clients
• Handle claims settlements in line with company policies
• Maintain accurate records and database entries
• Resolve cases efficiently while ensuring compliance with regulations

Qualifications

• Previous experience in debt collection or financial services in call centre (preferred/strongly desired)
• High school diploma or equivalent (minimum)
• Excellent communication skills (written and verbal English)
• Comfortable using Microsoft Word, Excel, and Outlook
• Strong problem-solving and negotiation skills
• Ability to manage time effectively and meet targets
• Reliable, detail-oriented, and able to work independently and as part of a team
• Clear criminal record

Benefits

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Competitive compensation with performance recognition
• Opportunities for professional development and career growth
• Paid Time Off and Employee Assistance Programs
• Recognition programs for outstanding performance
• Company-sponsored events and activities

This is a remote position.