Experienced Auto Service Advisor – Growth & Benefits

Casey Volkswagen; Williamsburg, Northern (VA, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Career development

Comprehensive benefits

Job summary

Casey Toyota is seeking an experienced Automotive Service Advisor to bridge customers and technicians in a fast-paced service department. You will manage the drive lane, handle inquiries, and optimize daily shop efficiency while delivering top-notch customer experiences.

The role emphasizes leadership, exceptional communication, and a customer-first mindset with opportunities for growth within Casey Auto Group.

Qualifications

• Proven expertise as an automotive service advisor.
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Responsibilities

• Oversee service orders and workflow to ensure prompt, courteous service.
• Handle in-person and phone inquiries with professionalism.
• Distribute work among technicians to maximize daily shop productivity.
• Explain diagnoses, warranties, services, and repairs clearly to customers.
• Maintain customer satisfaction scores at or above company standards.
• Assist with vehicle diagnostics, parts ordering, and warranty claims.
• Collaborate with management on team development within the service department.

Skills

Automotive service advisor experience

Leadership

Customer-focused

Excellent communication

Independent time management

Job description

Casey Toyota is seeking an experienced Automotive Service Advisor to bridge customers and technicians in a fast-paced service department. You will manage the drive lane, handle inquiries, and optimize daily shop efficiency while delivering top-notch customer experiences.

The role emphasizes leadership, exceptional communication, and a customer-first mindset with opportunities for growth within Casey Auto Group.