Experienced Auto Glass Technician

Safelite Group; Durham (NC); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

PTO buy/sell up to 16 hours

Paid training

Health, wealth, and life offerings

Job summary

Safelite Group in Durham, NC is seeking Auto Glass Technicians at Technician, Senior Technician, or Master Technician levels. The role focuses on repairing and replacing vehicle glass with emphasis on safety, quality, and customer service.

You’ll work at Safelite Shop or Mobile Glass Shop, with comprehensive training and career growth opportunities. The compensation ranges by level—from $26.50 to $29.50 for Technicians, up to $35.75 per hour for Master Technicians—plus a benefits package valued

Job description

A Brief Overview

If you are an experienced Auto Glass Technician, you already know your skills are in demand. As the industry leader and part of Belron®, the world leader in vehicle glass repair, replacement, and recalibration, Safelite is investing in advanced technology, career growth, and technician development. Whether you currently work for a national competitor, regional glass provider, dealership, collision center, or independent shop, we would love to talk with you.

Already working in Auto Glass? If you are successful where you are but open to career growth, advanced technology, leadership opportunities, or a different long-term career path, we welcome a conversation.

You bring the skills-we'll match you to the right level and set you up to succeed. This position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technician positions may include coaching, mentoring, and technical leadership responsibilities.

What You'll Get

• Technician: $26.50 - $29.50/hr
• Senior Technician: $29.50- $32.50/hr
• Master Technician: $32.00 - $35.75/hr
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.
• Clear career pathway from Technician to Senior Technician to Master Technician, plus opportunities in mentorship, training, and leadership.

Actual compensation is determined based on experience, qualifications, certifications, geographic market, and internal equity.

What you will do

Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.

Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.

Proficiently operate Safelite's tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required bv the "Safelite Way of Fitting", work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.

Safely operate company and customer vehicles throughout the workday.

Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.

Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.

Performs other duties as assigned

Complies with all policies and standards

Education Qualifications

High School High School Diploma GED/Equivalent Preferred Preferred

Experience Qualifications

• Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not