Experienced Auto Glass Installation Technician

Safelite Fulfilment; Worcester (MA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite is seeking an Auto Glass Technician to perform repairs, replacements, and recalibrations at Safelite Shop or Mobile Glass Shop. You will use Safelite tools and MRMs, ensure safety and quality, and communicate with customers in person, via text, and by phone.

Qualifications include a high school diploma or GED, a valid driver's license, and Safelite SafeTech certification. The role requires lifting up to 50 pounds and working in varied conditions, with paid training and benefits.

Qualifications

• High school diploma or GED preferred for entry.
• Must possess a valid state-issued driver's license to operate a company vehicle.
• Safelite SafeTech certification is required.
• Comfort with Safelite tools and diagnostic equipment.

Responsibilities

• Perform glass repair and replacement at Safelite Shop or Mobile Glass Shop; maintain safety and quality.
• Recalibrate automotive safety systems and conduct diagnostic testing.
• Operate Safelite tools and MRMs; assist with customer communication.
• Keep vehicles clean and presentable; follow policies and standards.

Skills

SafeTech certification

Driver's license

Tools proficiency

Customer service

Mechanical aptitude

Education

High School Diploma GED/Equivalent Preferred

Tools

True Seal

Ezi-Wire

GTS

MRM technology

Diagnostic tools

Job description

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble‑shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”), work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

What you’ll get

• Competitive weekly pay ranging from $26.50 - $33.50/hour.
• Earn $5/set of wiper blades when added for customer safety.
• Potential to be promoted in your first year! Earn a starting pay of $28/hour as a Senior Tech & $30.50/hour as a Master Tech. Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.
• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Education Qualifications

• High School Diploma GED/Equivalent Preferred

Required Qualifications

• Valid state‑issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle.
• Safelite SafeTech™ certification.

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues.
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

Diversity and Inclusion

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Physical and Mental Demands

Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Reasonable Accommodations

Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Employment Eligibility

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Legal Disclaimers

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Company Overview

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life.

We’re good at what we do: we’re proud of our 88% Net Promoter Score (NPS).

We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility

Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.