Experienced Auto Glass Installation Technician

Safelite Fulfilment; Village of East Syracuse (NY); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Benefits package

Paid time off

Job summary

Safelite Fulfilment is seeking an Auto Glass Technician to perform repairs, replacements and recalibrations in Safelite Shops or Mobile Glass Shops. You will leverage Safelite tools such as True Seal, Ezi-Wire, and the Glass Table System to deliver safe, high‑quality service, while maintaining customer satisfaction.

You will also drive Safelite outcomes by communicating effectively with customers, completing diagnostic testing, and adhering to all policies and safety standards.

Qualifications

• High school diploma or GED preferred.
• Must be 18+ years old and have a valid driver's license.
• Safelite SafeTech certification required.

Responsibilities

• Provide all glass repair and replacement services at Safelite Shop or Mobile Glass Shop.
• Recalibrate automotive safety systems and perform diagnostic testing.
• Operate Safelite tools and technologies safely and effectively.
• Communicate with customers via in-person, text, and phone; upsell Safelite services.
• Perform other duties as assigned and comply with policies.

Skills

Customer service

Safety awareness

Communication

Problem solving

Driving

Education

High School Diploma GED/Equivalent Preferred

Tools

True Seal

Ezi-Wire

GTS

MRM technology

Diagnostics tools

Job description

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What you will do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.


• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.


• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the "Safelite Way of Fitting", work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.


• Safely operate company and customer vehicles throughout the workday.


• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.


• Performs other duties as assigned


• Complies with all policies and standards

What you’ll get

• Competitive weekly pay ranging from $24.00 - $28.00/hour.


• Earn $5/set of wiper blades when added for customer safety.


• Potential to be promoted in your first year! Earn a starting pay of $28/hour as a Senior Tech & $30.50/hour as a Master Tech. Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.


• A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.


• Program to buy additional PTO or sell unused time up to 16 hours.


• Up to $5,250 annually in tuition reimbursement.


• Paid training and all the tools and resources you'll need to be successful.


• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred

Valid state-issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required

Safelite SafeTech™ certification Required

Experience Qualifications

• Must be 18 years of age or older. Required

Skills and Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds


• Ability to stand for extended periods, work in tight spaces, bend and twist body


• Ability to use a variety of hand tools and power tools safely and effectively


• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology


• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations


• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods


• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"


• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs


• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues


• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively


• Ability to read, write and interpret the English language and technical directions


• Ability to communicate orally (via phone) and written (via computer or other electronic means)


• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies


• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Base Pay Range

Min - Max (in $USD): $19.25 - $19.25 -- Internal Associates

Diversity and Inclusion

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefits Disclaimer

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Accommodation and Accessibility

Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Company Overview

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology‑forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life.

We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS).

We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us - we’ve even recycled 107K+ tons of glass to date.

We’re diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Health and Safety

To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.