Experienced Auto Glass Installation Technician

Safelite; Tacoma (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Medical plans

Paid time off

Holidays & volunteer days

Tuition reimbursement

Job summary

Safelite AutoGlass is hiring an Auto Glass Technician to perform professional repair and replacement services at Safelite Shop or Mobile Glass Shop. You will recalibrate safety systems, troubleshoot with diagnostic tools, and use Safelite’s equipment and systems to complete tasks efficiently.

You'll drive company vehicles, interact with customers, and promote services while maintaining high safety and quality standards.

Qualifications

• High school diploma or GED required or preferred.
• Valid driver's license to operate a company vehicle.
• Safelite SafeTech certification required.

Responsibilities

• Provide glass repair and replacement services at a Safelite Shop or Mobile Glass Shop.
• Recalibrate automotive safety systems and perform diagnostic testing.
• Operate Safelite tools and technologies and manage work orders and administration systems.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with customers in person, by text, and by phone; promote Safelite services.
• Perform other duties as assigned and comply with all policies.

Skills

Customer service

Safety awareness

Problem solving

Communication skills

English reading/writing

Education

High school diploma or GED/Equivalent

Valid driver’s license

Safelite SafeTech certification

Tools

Hand and power tools

Diagnostics tools

Vehicle maintenance equipment

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

What You Will Do

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including troubleshooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Perform other duties as assigned.
• Comply with all policies and standards.

What You’ll Get

• Competitive weekly pay.
• Earn $5 per set of wiper blades when added for customer safety.
• A benefits package valued at more than $10 k*, including a 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma or GED/Equivalent. Preferred.
• Valid state‑issued driver’s license (and any other license(s) required by federal, state and local laws) to operate a company vehicle. Required.
• Safelite SafeTech™ certification. Required.

Experience Qualifications

• Must be 18 years of age or older. Required.

Skills And Abilities

• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting.”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Problem‑solving and ability to troubleshoot issues, independently and collaboratively.
• Ability to read, write and interpret English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.