Experience Specialist/Receptionist Remote - Intellicenter

UnityPoint Health; Cedar Rapids (IA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization that values diversity and offers a supportive work environment. This role provides a unique opportunity to engage with patients through telephone screening and appointment scheduling, ensuring high-quality customer service in a fast-paced call center setting. Enjoy a competitive benefits package, including health and dental insurance, paid time off, and remote work flexibility. With a focus on career advancement and a culture of belonging, this position is perfect for those looking to make a meaningful impact in the healthcare industry.

Benefits

Paid Time Off

Parental Leave

401K Matching

Health and Dental Insurance

Pet Insurance

Tuition Reimbursement

Adoption Assistance

Early Access to Earned Wages

Qualifications

• 1 year of experience in phone, computer, and customer service roles.
• Ability to thrive in a fast-paced call center environment.

Responsibilities

• Provide telephone screening, registration, and support for referrals.
• Schedule appointments and direct high-priority calls to nursing staff.

Skills

Customer Service

Telephone Communication

Confidential Information Handling

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive benefits package, including paid time off, parental leave, and 401K matching
- Health and dental insurance, paid holidays, and short/long-term disability coverage
- Unique perks such as pet insurance and early access to earned wages with Daily Pay
- Opportunities for career advancement through tuition reimbursement and adoption assistance
- Supportive work environment that values diversity and fosters a culture of belonging
- Remote work flexibility with a structured schedule of 32 hours a week

What to Expect (Job Responsibilities):
- Provide telephone screening, registration, and support for physician and service referrals
- Schedule appointments accurately and provide callers with necessary instructions
- Direct high-priority calls to nursing staff using sound judgment
- Handle confidential and sensitive information with discretion
- Assist with outbound call campaigns and support staffing assignments as needed

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of experience in phone, computer, and customer service roles
- Ability to communicate effectively on the telephone and relate to diverse backgrounds
- Experience in handling confidential information and demonstrating good customer service
- Capability to thrive in a fast-paced call center environment and manage multiple tasks

How to Stand Out (Preferred Qualifications):
- 1-2 years of experience in a call center or as a medical receptionist

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunities #EmployeeBenefits

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