Experience Specialist/Receptionist - Ingersoll Urgent Care

UnityPoint Health; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Paid holidays

Short and long-term disability

Pet insurance

Job summary

UnityPoint Health seeks an Experience Specialist/Receptionist at the Ingersoll Urgent Care location. You will be the first point of contact for patients and visitors, handling check-in/check-out, guiding them to services, and maintaining a welcoming environment.

You will manage front desk responsibilities with a focus on exceptional customer service, patient confidentiality, and accurate EMR data entry to support smooth clinic operations.

Qualifications

• High School Diploma or equivalent required.
• Experience in front-desk or patient-facing roles preferred.
• Strong communication and empathy when interacting with patients.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assisting with check-in and check-out, ensuring a smooth registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Answers incoming calls and provides basic information, forwarding to the proper department as needed.
• Maintains patient records in the EMR system with accuracy and confidentiality.
• Supports training programs to stay updated on best practices in patient care and regulations.

Skills

Customer service

Front desk

Communication

EMR (Electronic Medical Records)

Data entry

Education

High School Diploma or equivalent

Tools

EMR software

Job description

• Department: Urgent Care - Ingersoll - DM
• Shift: 2 12's, 2 8's and 1 weekend/month
• Job ID: 187152

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Urgent Care - Ingersoll - DM
• Shift: 2 12's, 2 8's and 1 weekend/month
• Job ID: 187152

Overview

UnityPoint Clinic

Experience Specialist/Receptionist - Ingersoll Urgent Care

2 8's and 2 12's, 1 weekend/month

Full Time Benefits

As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures, and provides non‑medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Qualifications

Education:

• High School Diploma or equivalent required.