Experience Specialist/Receptionist - Bowman Woods Family Med

UnityPoint Health; Cedar Rapids (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Experience Specialist/Receptionist to be the welcoming face of their clinics. In this full-time role, you will greet patients, assist with scheduling, and ensure a smooth check-in process. Your strong customer service skills and compassion will be essential in providing a positive experience for patients. The organization values its employees, offering a comprehensive benefits package that includes paid time off, health insurance, and tuition reimbursement. Join a team that fosters a culture of belonging and is dedicated to making a difference in the community.

Benefits

Paid Time Off

Parental Leave

401K Matching

Employee Recognition Program

Dental Insurance

Health Insurance

Short and Long-term Disability

Pet Insurance

Tuition Reimbursement

Adoption Assistance

Qualifications

• Previous medical office experience preferred.
• Strong customer service skills and excellent computer abilities.

Responsibilities

• Greet patients and visitors, obtaining accurate information.
• Answer calls promptly and professionally, taking messages.
• Collect payments and reconcile daily accounts receivable.

Skills

Customer Service Skills

Computer Skills

Interpersonal Skills

Communication Skills

Medical Terminology Knowledge

Education

High School Degree

Vocational School Graduate

Tools

Microsoft Office

Job description

Overview

UnityPoint Clinics

Experience Specialist/Receptionist

Bowman Woods Family Medicine

Monday - Friday, daytime hours

Full-Time plus Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties include checking-in patients, assisting with scheduling, answering phones, processing co-payments, and follow-up appointments as needed. Customer service, empathy, and compassion are essential assets in this role.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, regardless of your life stage. Benefits include:

• Paid time off, parental leave, 401K matching, and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability, and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance to support your career growth and family planning.

We foster a culture of belonging where everyone feels valued and respected, embracing individual uniqueness and collective unity.

We believe in providing support and development opportunities to deliver an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Greet patients and visitors, obtaining accurate information and signatures for office records.
• Obtain signatures on all forms relevant to the current visit from the patient or authorized family member.
• Photocopy and scan insurance cards and driver’s licenses.
• Adhere to all confidentiality policies and procedures.
• Answer calls promptly and professionally, taking messages and directing calls appropriately.
• Retrieve, file, photocopy, or scan medical correspondence, reports, and miscellaneous items as requested.
• Collect payments, issue receipts, and reconcile daily accounts receivable for deposits.
• Strive to improve quality and customer service by exceeding expectations.
• Demonstrate FOCUS values and Expectations for Personal and Service Excellence, adhering to policies and procedures.
• Open and close the clinic following specific guidelines.
• Refer patients needing financial assistance to a Financial Advocate.
• Perform other duties as needed due to extenuating circumstances.
• Other duties as assigned.

Qualifications

Education:

• High School Degree or Vocational School Graduate

Experience:

• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies, and procedures
• Strong interpersonal skills to interact effectively with physicians, healthcare team members, patients, and support staff
• Effective communication skills
• Proficiency in Microsoft Office
• Customer and patient-focused approach
• Medical terminology knowledge or background is a plus