Experience Site Manager - Washington DC

Fever; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading tech platform for culture and live entertainment is seeking an Experience Site Manager in Washington DC. This role involves managing daily operations, ensuring exceptional customer service, and optimizing budgets. The ideal candidate will have a strong background in operations and a passion for live events.

Qualifications

• 5+ years of experience in operations, hospitality, or live entertainment.
• Understanding of budgeting and expense control.

Responsibilities

• Lead daily operations of the venue ensuring guest satisfaction.
• Manage budget and track operational costs.
• Develop programming ideas to drive attendance.

Skills

Leadership

Communication

Problem-solving

Planning

Customer Service

Tools

Google Suite

Job description

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Hey there!

We’re Fever, the world’s leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

ABOUT THE ROLE

The Experience Site Manager role is responsible for end-to-end management of our experience site in Washington DC, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world-class operational execution, exceptional customer service, and financial efficiency.

Based in Washington DC, the Experience Site Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm – you’ll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

GENERAL RESPONSIBILITIES:

Operational & Experience Management:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff.
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed.
• Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution.
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete detailed daily show reports to provide to the Production Company highlighting actions needed and taken on site, and complete incident reports, as needed.

Budget & Business Management:

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.
• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Develop and implement programming ideas to drive attendance and revenue (e.g., special events, corporate partnerships, themed experiences).
• Oversee group bookings and drive increase in B2B and B2C attendance.
• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts.
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

Skills & Requirements:

• 5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• Understanding of budgeting and controlling expenses and retail operations.
• Leadership and management skills with effective communication abilities.
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously.
• Friendly, energetic, and enthusiastic personality.
• Comfortable with technology and basic troubleshooting.
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods; moderate physical ability required.
• Reliable transportation and punctuality.
• Flexible schedule (evenings, weekends, holidays).
• Proficiency in Google Suite.
• Strong commitment to equity, diversity, inclusion, and accessibility.
• Knowledge of live entertainment and passion for the brand; live events or theme park experience is a plus.

Thank you for considering joining Fever. We look forward to learning more about you!

For more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive, diverse workspace. We encourage everyone to apply!

If you need accommodations during the process, contact our Talent team. For info on data privacy, click here Fever - Candidate Privacy Notice.