Experience Partner, Growth Lead Retail (Senior Mgr)

Cognizant North America; Atlanta (GA); Remote; USD 115,000 - 125,000; Full time

Job summary

An established industry player seeks an Experience Partner for Retail to drive demand generation and client satisfaction. This role combines sales, solutioning, and storytelling to expand client relationships and develop innovative solutions. You will collaborate with market teams and lead pursuit efforts, ensuring optimal service delivery. Join a diverse team committed to transforming digital experiences and enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth. If you're passionate about shaping the future of retail through technology, this is the perfect opportunity for you.

Benefits

Health insurance

Paid time off

401(k)

Disability coverage

Parental leave

Stock plans

Qualifications

• Experience in digital agencies or consultancies.
• Background in managing large accounts or in sales/solutioning roles.

Responsibilities

• Generate demand and craft sales plans with retail clients.
• Build solutions and structure deals for client satisfaction.
• Collaborate with internal teams to respond to client needs.

Skills

Strategic problem-solving

Sales and storytelling

Client service

Relationship management

Commercial acumen

Job description

Experience Partner, Growth Lead for Retail

Senior Manager - remote

Who we are:

Introducing Cognizant Moment: https://www.cognizant.com/moment

Cognizant Moment reinvents experience in an AI-enabled world. A group of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem that combines big data insights with generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that foster brand growth and differentiation.

We assist Fortune 500 clients in Experience Transformation, Marketing and Content, Commerce, Digital Product Design, and Learning & Employee Experience.

We are seeking an Experience Partner - Retail to join our team.

The Experience Partner plays a central role in demand generation for Cognizant Moment services, balancing sales, solutioning, storytelling, and account management. This role is part of a broader organization including Proposal Response and Program/Project Management, focusing on total contract value (TCV) and client satisfaction, especially expanding existing client relationships into new buying centers.

The Moment Experience Partner collaborates directly with market/industry account teams and adjacent service lines to develop solutions and support client needs.

Who you are:

You are skilled in identifying opportunities and winning projects that shape the future of clients' digital products. You have a background in sales, storytelling, and client service, serving as a strategic advisor. Experience may include roles at digital agencies or consultancies, managing large accounts or in sales/solutioning roles, especially with retail clients.

What the work involves:

The Experience Partner has four main responsibilities:

1. Generate demand: Understand market trends, align capabilities, craft sales plans, lead pipelines, and develop problem statements with retail clients.
2. Build solutions: Lead pursuit teams, craft deal stories, structure deals, and set pricing.
3. Be a trusted advisor: Build relationships with key retail stakeholders, ensure client satisfaction, and provide thought leadership.
4. Collaborate internally: Coordinate with Cognizant teams to respond to client needs and ensure optimal team composition.

What you bring:

• Strategic problem-solving skills and industry knowledge, especially in retail.
• Experience in design, marketing, content, commerce, learning, strategy, employee experience, and platforms.
• Willingness to travel as needed.
• Executive presence and excellent communication skills.
• Relationship management abilities.
• Commercial acumen in sales opportunities, proposals, and GTM strategies.

What’s in it for you:

Opportunity to develop industry-leading digital experience solutions with a diverse team of specialists. Applications are accepted until 1/31/2025. The annual salary ranges from $115,000 to $125,000, plus discretionary incentives and benefits such as health insurance, paid time off, 401(k), disability coverage, parental leave, and stock plans. Travel requirement is 20-40%.

The Cognizant community:

• A global workforce of over 300,000.
• A culture of innovation, support, and inclusivity.
• Commitment to doing what’s right for people, clients, communities, and the environment.

About us:

Cognizant is a leading professional services company, transforming client businesses with a consultative, industry-based approach. Headquartered in the U.S., listed on NASDAQ, and recognized among Forbes’ World's Best Employers 2024.

Our commitment to diversity and inclusion:

We embrace diversity and are an equal opportunity employer. We do not discriminate based on race, gender, religion, or other protected characteristics.

Applicants may need to attend interviews in person or via video and present ID. Basic English proficiency is required for communication within the company.

Job Summary: