Experience Manager

Compass Group USA; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Wolfgang Puck Catering is seeking an Experience Manager to shape workplace hospitality for guests, clients, and associates. You will create engaging programs, build meaningful connections, and champion a culture of service excellence within a high-profile corporate dining environment.

You will collaborate with culinary, operational, and client partners to deliver unique experiences that foster community, engagement, and lasting impressions through thoughtful hospitality and personalized service.

Qualifications

• Experience in hospitality, workplace experience, guest services, events, catering, client service, or a related field.
• Ability to build relationships with clients, guests, associates, and partners.
• Experience planning, coordinating, and executing events, activations, and engagement programs.

Responsibilities

• Champion a hospitality-first culture to create welcoming guest experiences.
• Lead guest interactions, table touches, and hospitality initiatives.
• Partner with operations and culinary teams to improve service standards.
• Identify opportunities to enhance guest flow, service delivery, and operational efficiency.
• Coordinate activations including tastings, pop-ups, and special events.

Skills

Hospitality experience

Guest services

Event planning

Client service

Education

Bachelor’s degree in Hospitality, Marketing, Communications, Business

Job description

Wolfgang Puck Catering

Salary: $80,000 - $90,000

Other Forms of Compensation: Comprehensive Benefits Package

Where Passion Meets Purpose - and Careers Come Alive

At Wolfgang Puck Catering, great careers are crafted the same way great food is — with passion, intention, and the right people around you. We hire for curiosity, spirit, and heart, and we invest in everything you bring to the table. Through mentorship, real development, and a clear path to leadership, we're committed to your journey — not just your job title.Come be part of something that challenges and champions you in equal measure.

I can have the best food, but if we don't have good people, it won't get you very far. — Wolfgang Puck

Success on our team starts with our culture:

• We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.
• We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

“I can have the best food, but if we don’t have good people, it won’t get you very far.”

Job Summary

At Wolfgang Puck Catering, we believe exceptional hospitality has the power to transform everyday moments into memorable experiences. As an Experience Manager, you will play a key role in shaping the workplace hospitality journey for guests, clients, and associates by creating engaging programs, building meaningful connections, and championing a culture centered on service excellence.

This position supports a high-profile corporate dining and hospitality environment known for creativity, innovation, and elevated guest expectations. Working alongside culinary, operational, and client partners, you will help deliver unique experiences that foster community, enhance workplace engagement, and create lasting impressions through thoughtful hospitality and personalized service.

Key Responsibilities

• Champion a hospitality-first culture that creates welcoming, inclusive, and memorable guest experiences.
• Maintain a visible presence throughout guest-facing areas, proactively identifying opportunities to elevate service and engagement.
• Lead guest interactions, table touches, and hospitality initiatives that enhance overall satisfaction.
• Serve as an ambassador of Wolfgang Puck Catering’s hospitality philosophy, promoting personalized service and meaningful connections.
• Partner with operations leaders, managers, and culinary teams to continuously improve service standards and execution.
• Identify opportunities to enhance operational efficiency, guest flow, and service delivery.
• Participate in operational walkthroughs to assess hospitality, presentation, cleanliness, and overall guest experience.
• Support executive dining, VIP hospitality, special events, and peak service periods.
• Align hospitality initiatives and programming with client culture, business objectives, and workplace engagement goals.
• Manage guest feedback programs and monitor satisfaction trends.
• Analyze guest insights and develop recommendations for continuous improvement.
• Lead service recovery efforts with professionalism, empathy, and urgency.
• Translate feedback into actionable plans that enhance the overall guest experience.
• Support quality assurance and service evaluation programs.Develop and execute annual, quarterly, and monthly engagement calendars.
• Coordinate activations including tastings, pop-ups, culinary showcases, seasonal promotions, workshops, and special events.
• Collaborate with culinary and operations teams to bring innovative concepts to life.
• Track participation, measure engagement, and identify opportunities for future enhancements.
• Create experiences that encourage community, connection, and workplace engagement.
• Coach and support associates on hospitality excellence, guest engagement, and service recovery best practices.
• Facilitate training sessions, onboarding support, and ongoing hospitality development programs.
• Lead associate recognition and engagement initiatives that celebrate achievements and foster a positive workplace culture.
• Gather team feedback and partner with leadership to strengthen associate engagement and retention.
• Inspire a culture of collaboration, inclusion, learning, and continuous improvement.

What We're Looking For

• Experience in hospitality, workplace experience, guest services, events, catering, client service, or a related field.
• Ability to build strong relationships with clients, guests, associates, and operational partners.
• Experience planning, coordinating, and executing events, activations, and engagement programs.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple priorities while maintaining attention to detail and a guest-focused mindset.
• Experience coaching, training, or developing hospitality teams is valued.
• Strong organizational, problem-solving, and project management capabilities.
• Comfort using guest feedback and performance data to identify trends and drive improvements.
• Bachelor’s degree in Hospitality, Marketing, Communications, Business, or a related field is preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Wolfgang Puck Catering are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Wolfgang Puck Catering maintains a drugfree workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_WPC.pdf

Wolfgang Puck Catering

Michael Abbey

[[req_classification]]