Experience Lead, East 63rd Street

SmartRecruiters, Inc.; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

30-50% discounts on Equinox services

Job summary

Equinox is seeking an Experience Lead to manage the club floor with a service-driven focus, ensuring a pristine, safe environment and a premium member experience.

You will balance operational precision with hospitality, protect the club space, and drive ancillary revenue through educated, service-based engagement with members.

The role requires CPR/AED certification, flexibility in schedule, and at least 1 year in customer service or related roles, in a luxury wellness setting.

Qualifications

• Genuine passion for health, fitness, and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior with professionalism.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Minimum of 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic, and friendly.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation.
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly.
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging).
• Maintain CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members.
• Engage members proactively, building relationships that drive retention and address poor member behavior.
• Promote and assist in booking Equi-fit sessions, Spa services, and Pilates through educated, service-based selling.
• Maintain sharp knowledge of current offerings, pricing, and promotions.

Skills

Customer service

Interpersonal skills

Multitasking

Professionalism

CPR/AED

Flexible hours

1 year experience

Computer literacy

Job description

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement.

RESPONSIBILITIES

Maintain immaculate fitness floor standards through continuous re‑racking, organization, cleaning protocols, and equipment presentation

Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly

Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs

Support front desk and facilitate seamless group fitness class transitions as needed (concierging)

Maintain current CPR/AED certification and serve as the on‑floor first responder for medical incidents and emergencies

Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally

Deliver a warm, personalized, white‑glove experience for every member, with special attention to first‑time members

Engage members proactively, building relationships that drive retention and address poor member behavior

Promote and assist in booking Equi‑fit sessions, Spa services, and Pilates through educated, service-based selling

Maintain sharp knowledge of current offerings, pricing, and promotions

Qualifications

Qualifications

Genuine passion for health, fitness, and hospitality

Strong interpersonal and communication skills

Ability to multitask in a fast‑paced, high‑touch environment

Proven ability to engage members and influence behavior with professionalism

CPR/AED certification, or willingness to obtain upon hire

Flexible availability, including early mornings, evenings, weekends, and holidays

Minimum of 1 year in customer service or related experience

Reliable, professional, computer literate, energetic, and friendly

ESSENTIAL PHYSICAL REQUIREMENTS

Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height

Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Pay Transparency: $18.00 per hour

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.