Experience Lead, Bethesda

Equinox; Bethesda (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on services

Commission opportunities

Job summary

Equinox Bethesda is seeking an Experience Lead to steward the club floor with service excellence and operational precision. You will maintain a pristine fitness floor, ensure safety, and elevate the member experience through anticipatory hospitality and proactive engagement.

Key duties include supervising front desk support, guiding class transitions, and promoting Equifit, Spa, and Pilates offerings while upholding LPMS safety standards and delivering a warm, personalized white-glove service.

Qualifications

• Minimum 1 year in customer service or related experience.
• CPR/AED certification, or willingness to obtain.
• Flexible availability including mornings, evenings, weekends, and holidays.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation.
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly.
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging).
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members.
• Engage members proactively, building relationships that drive retention and address poor member behavior.
• Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling.
• Maintain sharp knowledge of current offerings, pricing, and promotions

Skills

Customer service

Interpersonal skills

Multitasking

CPR/AED

Flexible hours

Job description

OUR STORY

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,

Company Description

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other's success. We value humility and a team approach at every level of the company.

Job Description

The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging)
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members
• Engage members proactively, building relationships that drive retention and address poor member behavior
• Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling
• Maintain sharp knowledge of current offerings, pricing, and promotions

Qualifications

• Genuine passion for health, fitness, and hospitality
• Strong interpersonal and communication skills
• Ability to multitask in a fast-paced, high-touch environment
• Proven ability to engage members and influence behavior with professionalism
• CPR/AED certification, or willingness to obtain upon hire
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Minimum of 1 year in customer service or related experience
• Reliable, professional, computer literate, energetic, and friendly

Essential Physical Requirements

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Pay Transparency: $19.40 per hour

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Cafe services and Shop items

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.