Experience Lead, Anthem Row

Equinox; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Industry leading commission

Job summary

Equinox Group is hiring an Experience Lead to be the standard-bearer on the club floor, ensuring a pristine, safe environment and elevated member experience. You will blend operational precision with anticipatory hospitality to drive service-based engagement and ancillary revenue.

Responsibilities include maintaining floor standards, assisting with class transitions, and serving as on-floor first responder while upholding safety protocols and delivering a warm, personalized guest experience.

Qualifications

• Genuine passion for health, fitness and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior professionally.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability including mornings, evenings, weekends, holidays.
• Minimum of 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic and friendly.

Responsibilities

• Maintain immaculate fitness floor standards with re-racking and presentation.
• Open/close checklists; address maintenance needs promptly.
• Active floor presence; monitor usage and member needs.
• Support front desk and assist in class transitions (concierging).
• Maintain CPR/AED certification and serve as on-floor first responder.
• Adhere to LPMS and safety standards, manage member conduct.
• Deliver warm, white-glove service, especially to first-time members.
• Engage members, build relationships to drive retention and behavior.
• Promote Equifitsessions, Spa services, Pilates with service-based selling.
• Stay informed on offerings, pricing, and promotions.

Skills

Genuine passion for health, fitness, &

Strong interpersonal skills

Communication skills

Multitask in fast-paced environment

Engage members professionally

CPR/AED certification or willingness

Flexible availability

Customer service experience

Job description

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

Job Description

The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement.

RESPONSIBILITIES

Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation

Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly

Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs

Support front desk and facilitate seamless group fitness class transitions as needed (concierging)

Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies

Ensure full adherence toLPMSand all company safety standards, addressing member conduct proactively and professionally

Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members

Engage members proactively, building relationships that drive retention and address poor member behavior

Promote and assist in booking Equifitsessions, Spa services, and Pilates through educated, service-based selling

Maintain sharp knowledge of current offerings, pricing, and promotions

Qualifications

Qualifications

Genuine passion for health, fitness, and hospitality

Strong interpersonal and communication skills

Ability to multitask in a fast-paced, high-touch environment

Proven ability to engage members and influence behavior with professionalism

CPR/AED certification, or willingness to obtain upon hire

Flexible availability, including early mornings, evenings, weekends, and holidays

Minimum of 1 year in customer service or related experience

Reliable, professional, computer literate, energetic, and friendly

ESSENTIAL PHYSICAL REQUIREMENTS

Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height

Must be able to perform pushing, pulling and lifting upto50lbsat a time

Pay Transparency: $19.40 per hour

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.