Experience Guide -Spa Receptionist

The NOW Bethesda; Boulder (CO); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

401(k)

Bonus based on performance

Free food & snacks

Free uniforms

Opportunity for advancement

Wellness resources

Free RTD Pass

Job summary

The NOW Massage Boulder is seeking an Experience Guide, Spa Receptionist to ensure guest experiences, greet guests, book appointments, promote memberships, and process payments for services.

This part-time role offers a typical 6-hour shift, evenings and weekend hours, flexible scheduling, and benefits such as free and discounted treatments, in-house training, sick leave, and staff discounts. Join a friendly team in a fast-paced boutique environment.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Guest service

Communication skills

Team player

Problem-solving

Job description

• 401(k)


• Bonus based on performance


• Free food & snacks


• Free uniforms


• Opportunity for advancement


• Wellness resources

Why you'll love working at The NOW Massage Boulder

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays


• Open Daily 10 AM- 9 PM

Job Summary

The Experience Guide, Spa Receptionist is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

• Part-time


• Typical shift 6 hours


• Benefits include:
  
  
  
  • Free and discounted treatments
  
  
  • Paid in-house training
  
  
  • Paid Sick Leave
  
  
  • Family + Friends treatment discounts
  
  
  • Great Snacks!
  
  
  • Free RTD Pass
  
  
  
  

Responsibilities

• Provide top-level service for guests and team members.


• Warmly greet and check in guests.


• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.


• Accurately and effectively book, edit, and cancel massage appointments.


• Open/close the boutique each day according to standard operating procedures.


• Resolve guest issues.


• Ensure guest areas are maintained to standard.


• Maintain a positive attitude and contribute toward a healthy & happy workplace.


• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.


• Ability to be efficient and detail-oriented in a fast-paced environment.


• Must have enthusiasm and possess excellent guest service skills.


• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW


• Enjoy working with people and possess a friendly and outgoing personality.


• Possesses problem-solving and troubleshooting skills.


• Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world.

Compensation: $17.00 - $18.00 per hour

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com .

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.

Company Values

Brand Truths

LIVE IN THE NOW

Be Present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE WHO CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Are you willing to work weekend shifts? *

Are you available to work evening shifts *

Referral code from a current employee If no code provided, add their name instead.

Aesthetically-inspiring work environment

Growth potential

All supplies are provided

$100/year Wellness Reward

Continuing Education Reimbursement

I have been a licensed massage therapist for 15 years. I've worked in an array of atmospheres. There is definitely a huge difference between working for someone versus working alongside someone. The NOW offers a personal and loving environment. The owners are genuine, generous and benevolent with staff. The sincerity from management is undeniable! Also, the appreciation and consideration that I receive from front desk associates is phenomenal! Last but not least, the camaraderie shared between the therapists has been unmatched. Those are only a few of the reasons I am loyal and proud to be a part of this company and all of their endeavors! Do not pass up this opportunity!

Associated Bodywork & Massage Professionals | ABMP 17.9K subscribers