Experience Designer: Customer Journey & Optimization

Us Bank; Minneapolis (MN); Hybrid; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking Senior Experience Designers to drive human-centered design across digital and service touchpoints. You will collaborate with product managers, engineers, and agilists to shape roadmaps, translate needs into end-to-end experiences, and validate designs through testing. This role focuses on strategy, research, insights, and solution development across the customer journey.

Hybrid work in Minneapolis with strong emphasis on cross-functional impact and measurable outcomes.

Qualifications

• User experience design experience.
• Expertise on design systems, personas, story maps, and product charters.
• Experience mentoring peers and leading complex workstreams in multidisciplinary teams.

Responsibilities

• Plan, create, and present design ideas influencing product roadmaps.
• Translate needs into end-to-end customer and employee experiences across channels.
• Design omni-channel experiences that improve customer satisfaction and product adoption.
• Deliver experiences validated through testing and optimization.

Skills

User experience design

Collaboration

Design thinking

Cross-functional collaboration

Facilitation

Job description

U.S. Bank is seeking Senior Experience Designers to drive human-centered design across digital and service touchpoints. You will collaborate with product managers, engineers, and agilists to shape roadmaps, translate needs into end-to-end experiences, and validate designs through testing. This role focuses on strategy, research, insights, and solution development across the customer journey.

Hybrid work in Minneapolis with strong emphasis on cross-functional impact and measurable outcomes.