Experience Design Senior Associate - CARD

JPMorganChase; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Design Senior Associate to shape user experiences across web, mobile, and assisted surfaces within Card Acquisition. You will partner with product, engineering, content, analytics, and risk to translate customer needs and business goals into accessible, production-ready experiences.

You will contribute to end-to-end design of the card shopping journey, from discovery to application, while applying design systems and scalable patterns to improve shopper

Qualifications

• 3+ years in a user experience design role focused on digital products.
• Ability to create visually appealing designs using industry-standard tools.
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Demonstrated ability to translate data into actionable design decisions.
• Proficient understanding of inclusive design, accessibility guidelines, and assistive technologies.

Responsibilities

• Design and develop elegant solutions to interaction problems across products and platforms, ensuring consistency with industry best practices.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation and findability.
• Conduct data-driven analyses to inform design decisions and turn data into insights for decisions.
• Collaborate with cross-functional teams to incorporate accessibility and inclusive design principles.
• Operate with an iterative design mindset, incorporating user feedback to improve experiences.
• Analyze market trends, user research, and behavior to inform design decisions and team strategy.
• Design key parts of the card shopping funnel (discovery, comparison, selection, application) with journeys, IA, wireframes, prototypes, and final UI specs.
• Build with our design system, while knowing when to extend or adapt it for experience goals.
• Propose scalable pattern improvements with accessibility, compliance, and reusable specs.
• Partner with product, engineering, content, analytics, brand, and risk to support delivery through QA and release.
• Contribute to experimentation and optimization work with hypotheses, success metrics, and learnings.

Job description

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. You'll shape experiences that help people make confident decisions in high-trust moments. You'll work with partners across product, engineering, content, analytics, and risk to move from insight to shipped outcomes. You'll bring craft, curiosity, and clarity to complex journeys. You'll help raise the bar for inclusive, accessible design at scale.

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. You'll shape experiences that help people make confident decisions in high-trust moments. You'll work with partners across product, engineering, content, analytics, and risk to move from insight to shipped outcomes. You'll bring craft, curiosity, and clarity to complex journeys. You'll help raise the bar for inclusive, accessible design at scale. As an Experience Design Senior Associate in Card Acquisition Product, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. As an individual contributor on the Card Acquisition Product team, you will help design and improve the end-to-end card shopping journey across web (desktop and mobile) and assisted surfaces. You'll translate customer needs, business objectives, and risk and control requirements into clear, accessible, production-ready experiences that increase shopper confidence and reduce friction.

Job Responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Design key parts of the card shopping funnel (discovery, comparison, selection, and application entry) using journeys, information architecture, wireframes, prototypes, and final user interface specifications
• Build primarily with our design system and established patterns while exercising strong judgment about when experience goals require extending or adapting the system
• Propose scalable pattern improvements with clear rationale, accessibility and compliance considerations, and reusable specifications
• Partner with product, engineering, content, analytics, brand, and risk partners to support delivery through quality assurance and release
• Contribute to experimentation and optimization work with clear hypotheses, success metrics, and documented learnings

Required Qualifications, Capabilities, And Skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Preferred Qualifications, Capabilities, And Skills

• Experience designing shopping, comparison, or other conversion-oriented funnels
• Experience working on regulated or high-trust products
• Familiarity with experimentation (A/B testing) and metric-driven iteration

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.