Experience + Design Manager

ETHOS Event Collective; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

ETHOS Event Collective in Orlando, FL seeks an Experience + Design Manager to translate client goals into proposals, contracts, and budgets, guiding programs from planning through on-site execution.

You will collaborate with Account Executive, Operations, and suppliers to ensure accurate documentation and a seamless transition from planning to operations, while balancing creative design with financial stewardship.

Responsibilities

• Proposal Development + Program Design: develop accurate proposals, contracts, addendums, and financial summaries in response to client RFPs and opportunities.

Job description

The Experience + Design Manager is essential to the proposal development, program design, and internal coordination process, and works closely with the Account Executive, Operations, and supplier partners to support the full lifecycle of a program. The EDM team translates client goals into detailed proposals, contracts, and budgets while maintaining accuracy, creativity, and alignment through the transition to Operations.

KEY RESPONSIBILITIES

Proposal Development + Program Design:

The EDM is responsible for developing accurate, compelling proposals, contracts, addendums, and financial summaries in response to client RFPs and active opportunities. This role prioritizes requests based on business volume and revenue opportunity while ensuring all documentation clearly reflects the services requested and agreed upon.

Financial Stewardship + Revenue Strategy:

This role creates and protects revenue by ensuring program designs and budgets are accurate, while confirming vendor costs, managing scope changes, and identifying risks early in the RFP process. The EDM supports opportunity growth by identifying appropriate enhancement opportunities, leveraging smart buying strategy, and incorporating community giveback elements when aligned with client goals.

Sales Support + Internal Process Management:

This client-facing role supports Sales by participating in lead qualification calls, contributing to program strategy, and developing proposal content and pricing. The EDM is comfortable managing direct client communication throughout the program planning phase, including client calls and emails. This role maintains accurate CRM records, completes client file documentation prior to turnover, and initiates internal operations introduction meetings to ensure a seamless transition from program planning to on-site execution.

Supplier Management + Resources:

This role manages communication and coordination with venues, hotels, and suppliers/partners to confirm availability, pricing, and service details within required timelines. The EDM maintains strong working relationships with partners while researching and recommending new venues, vendors, and offerings, and stays engaged with the industry by attending relevant networking events both inside and outside typical work-week hours.

Site Inspections + On-Site Support:

The EDM coordinates and participates in site inspections, including itineraries, transportation, staffing, gifting, and supplier visits, as required by Sales or clients. This role may support hotel FAMs and industry events and assists as requested with on-site support including (but not limited to) transportation, meet-and-greet services, décor and entertainment setup, and guest flow