Experience Coordinator - San Francisco, CA

CBRE HV; San Francisco (CA); On-site; USD 45,000 - 54,000; Full time

Job summary

CBRE is seeking an Experience Coordinator in San Francisco to manage front-of-house operations, visitor management, and event logistics. You will greet guests, handle passes, coordinate mail and supplies, and ensure smooth events. The role requires 2+ years in customer service or hospitality and familiarity with workplace tools.

This is a full-time, on-site position at a CBRE Experience Services site. You will work with vendors and internal teams to maintain security, efficiency, and guest

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Experience in corporate, hotel, or premium service environments preferred.
• Familiarity with visitor management or workplace coordination tools and event setup.

Responsibilities

• Greet visitors, manage front-of-house, issue passes, and enforce security protocols.
• Answer phones professionally and provide a memorable first impression.
• Coordinate mail, office supplies, onboarding, and vendor services to meet service levels.
• Plan and manage on-site events, including reservations, setup, and teardown.
• Keep events on schedule and resolve issues to maintain a seamless experience.

Skills

Customer service

Hospitality

Front-of-house operations

Event coordination

Vendor coordination

Tools

Visitor management tools

Scheduling tools

Vendor coordination software

Job description

Experience Coordinator - San Francisco, CA

• Full-time

About CBRE and Experience Services:

CBRE is the world's largest commercial real estate services firm. Experience by Industrious is CBRE’s global hospitality business that partners with leading companies and landlords to design and operate workplaces people love coming to. We treat the daily experience of work as a product worth obsessing over, and we build our teams with people who feel the same way.

The Experience Coordinator shapes how the workplace feels each day for everyone who walks through the door. You're the first person most people encounter when they walk through the door. At a high-performing site, that moment is never accidental. You will shape how employees and visitors feel about their workplace everyday. You own the front-of-house: greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You will be successful in this role when you greet and look after every visitor and employee, keep events running on time, and resolve building issues before they are noticed.

What You'll Do: Front-of-House & Visitors

• Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols so guests feel welcome and the site stays secure.
• Answer the telephone professionally and make a memorable first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers, and provide professional solutions.
• Manage janitorial and maintenance work orders through to completion so employees are not working around problems in the space.
• Coordinate mail services, office supply ordering, and employee onboarding so new joiners have what they need on their first day.
• Coordinate with vendors supplying services and goods to the workplace to maintain agreed service levels.

Events & Activities

• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery, so hosts can focus on their attendees.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

This Role Is a Good Fit If You:

• Notice when a visitor needs directions or an answer before they've asked for it, and visitors remark on how at ease it makes them feel.
• Prioritize on the spot when an event, a delivery, and three requests hit at the same time, and never drop or forget the requests.
• Truly enjoy each day being totally different, without tons of advanced warning. The unpredictable nature of the day energizes you instead of draining you.
• Catch when something's slightly off-brand or a supply level is running low, before anyone else notices.

What You Need:

• 2 or more years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, and scheduling)
• Strong preference for experience in a corporate, hotel, or premium service environment, familiarity with visitor management or workplace coordination tools, and comfort with event setup and vendor coordination.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Experience Coordinator position is $44,500 annually [or $21,40 per hour] and the maximum salary for the Experience Coordinator position is $54,080 annually [or $26 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.