Experience Center Design Consultant - Costa Mesa

Fisher & Paykel Appliances, Inc.; Costa Mesa (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid Vacation/Time Off

Parental Leave

Exclusive employee discounts

Leadership and career development programs

Job summary

Fisher & Paykel Appliances, Inc. is looking for a Design Consultant at the Costa Mesa Experience Center. This role emphasizes creating exceptional customer experiences by engaging with designers and architects, managing events, and supporting overall company growth through effective partnerships.

The ideal candidate will have a minimum of 2 years of experience in the appliance industry and strong communication skills. Competitive benefits include medical insurance, 401(k) matching, and paid vacation.

Qualifications

• Minimum 2 years of experience in design project management, sales, or marketing.
• Experience in premium showroom sales with designers and architects.
• Strong creative and technical skills to read floor plans.

Responsibilities

• Greet visitors and provide exceptional customer experience.
• Build relationships with specifiers and architects.
• Maintain the Experience Center at the highest level.

Skills

Technical design skills

Communication skills

Project management

Sales experience

Education

Degree in Marketing, Business, or Interior Design

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

The Costa Mesa Experience Center Design Consultant is responsible for providing an exceptional customer experience through consultative interactions with specifiers, designers, architects (SDA), and clients at the Experience Center (EC) in Costa Mesa. The role involves generating sales growth, fostering partnerships, and delivering a world‑class luxury experience to all visitors. The Design Consultant supports event coordination and lead presentations, contributing to the overall growth and profitability of the company. This role requires working at the Costa Mesa Experience Center from Monday to Friday.

Key Responsibilities

• Greet all visitors in the Experience Center.
• Build and maintain relationships with Specifiers, Designers, and Architects (SDA) in NYC through showroom interactions and industry organization involvement.
• Assist in hosting SDA/Customer events, including day and evening events.
• Attend offsite designer or sales events.
• Deliver product training that is both technically informative and highlights business benefits and competitive advantages.
• Maintain and update the specifiers, designers, and architects database using Salesforce.
• Ensure the Experience Center is maintained and operating at the highest level.
• Deeply understand key specifier community (kitchen/bathroom designers, interior designers, and architects) and their environmental influences.
• Stay informed on trends, competitor activities, and customer behaviors that impact design and the key specifier community.
• Manage and cultivate relationships with key specifiers to leverage the Fisher & Paykel brand and drive growth.
• Ensure a seamless representation of the Fisher & Paykel value proposition across all SDA touchpoints.
• Initiate, develop, and attend designer network events and retail events at the Experience Center to create new opportunities and strengthen existing ones.
• Deliver a globally aligned representation of product and brand, cultivating momentum of enthusiasm and pull for F&P’s brand, products and service.
• Ensure accurate and complete representation of the brand and product messaging to all key specifiers.
• Maintain and ensure the availability of product assets, including descriptions, specifications, and installation guidelines.
• Act as the design liaison for in‑market channel requirements.
• Comply with all health and safety policies and procedures, ensuring that all activities are conducted safely and that potential hazards are reported and managed.

Key Qualifications

• Minimum 2 years of experience in the appliance or building industry in design project management, sales, or marketing.
• Experience working in premium/luxury showroom sales, particularly with interior/kitchen designers and architects.
• Proven success in developing strategic partnerships and delivering quality results.
• Preferred degree in Marketing, Business, or Interior Design, along with relevant design credentials (e.g., AKBD, CKD, LEED AP).
• Strong creative and technical design skills, with the ability to read floor plans and elevations and make recommendations based on spatial and design principles.
• Strong commercial acumen with a deep understanding of industry sales/marketing and the Architect/Design industry.
• Excellent communication skills, both verbal and written.
• Advanced proficiency in Microsoft Office Suite and social media applications.
• Strong project management experience and the ability to manage external suppliers effectively.
• Understanding of relevant legislation and compliance, including trade practices and privacy legislation.

Benefits

• Competitive medical, dental, vision, life and disability insurance.
• 401(k) with company match.
• Paid Vacation/Time Off: Hourly roles accrue 20 days of paid vacation starting year 1; exempt roles eligible for the TAYN policy.
• 12 company holidays per year.
• Parental Leave: Primary caregivers receive 26 weeks of paid leave, flexible return to work with reduced hours at full pay; partners receive four weeks of paid leave.
• Wellness initiatives: Fuel Up Fridays, company‑paid subscription to Calm, No‑Meeting Fridays, and personalized healthcare support.
• Exclusive employee discounts on all F&P products.
• Pet perks.
• Leadership and career development programs.
• Role‑specific company bonus.

Compensation

Base salary range: $80,000 – $95,000. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include education, experience, relevant skills, internal equity, and alignment with market data.

Equal Opportunity Employer

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.