Experience Ambassador - DTLA

Sentral; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a passionate Experience Ambassador to enhance the guest experience in downtown Los Angeles. This role focuses on providing exceptional customer service, building relationships with residents, and managing inquiries efficiently. The ideal candidate will thrive in a dynamic environment, showcasing their communication and problem-solving skills while promoting a welcoming atmosphere. Join a team that values diversity and offers opportunities for growth and development in a vibrant community setting. If you enjoy engaging with people and making a difference, this role is perfect for you!

Benefits

Comprehensive Healthcare Plans

Paid Time Off

401(k) with Company Match

Career Growth Opportunities

Qualifications

• 1+ years in hospitality or customer service preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide excellent customer service and uphold company standards.
• Build rapport with residents and guests effectively.
• Manage requests and create a welcoming environment.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Computer Proficiency

Education

High School Diploma

Some College

Job description

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About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights - we call it Home+. Our communities offer prime locations, innovative tech-enabled services, and premium amenities in cities like Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle.

Our core values emphasize service, ownership, continuous improvement, diversity, and growth. We believe in empowering our team through learning, leadership coaching, and mentorship. Learn more at www.Sentral.com.

Position Overview and Responsibilities

We seek people-first individuals who excel in customer service, proactive, solution-oriented, and possess a can-do attitude. The Experience Ambassador addresses residents’ inquiries related to attractions, facilities, and services, engaging with residents and guests before and during their stay.

This is an in-person role based in downtown Los Angeles, scheduled Thursday-Monday, 7am-3:30pm.

Key Responsibilities include:

• Providing excellent customer service and upholding company standards
• Building rapport with residents and guests
• Serving as the first point of contact and managing requests efficiently
• Creating a welcoming environment and resolving disputes
• Promoting the community and distributing marketing materials
• Handling administrative tasks and maintaining safety protocols
• Monitoring facility access and maintaining cleanliness
• Assisting with emergency procedures and building maintenance requests
• Developing positive relationships with staff and residents
• Providing local area recommendations and managing guest access

Skills and Experience

• High School Diploma or equivalent; some college preferred
• At least one year experience in hospitality or customer service
• Excellent interpersonal and communication skills
• Proficient with computer systems and software
• Strong organizational, decision-making, and problem-solving skills
• Ability to work flexible hours, including evenings and weekends

Benefits

• Comprehensive healthcare plans
• Paid time off, holidays, and volunteer hours
• 401(k) with company match
• Opportunities for career growth and development

Physical and environmental requirements include standing for long periods, outdoor and indoor work, lifting up to 20 pounds, and effective communication. Accommodations are available upon request. Sentral values diversity and is an Equal Opportunity Employer.