Expeditor, International Order Mgmt. Support

Paycom; Dubuque (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Green Industrial Supply, Inc. in Dubuque, IA seeks an Expeditor to ensure timely material availability and support purchasing and supply chain by tracking and expediting international orders.

You will maintain PO records, communicate with vendors, process order acknowledgments, monitor lead times, and help keep production schedules on track while delivering professional service to customers and partners.

Qualifications

• High school diploma or equivalent.
• Strong ability to prioritize, organize, multitask and meet deadlines.
• Effective written, verbal, and listening communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Ability to understand and process large amounts of data.
• Preferred: Associate degree.
• Preferred: 1-3 years in computer-based or customer service roles.
• Preferred: experience in international import/export procedures, scheduling, purchasing, order fulfillment, or material planning.

Responsibilities

• Maintain accurate records of open purchase orders and communicate with vendors.
• Process order acknowledgements and PCNs.
• Review and process reports, adjust orders as needed.
• Communicate part availability and shortages to internal stakeholders.
• Investigate and resolve shipping discrepancies with customers and vendors.
• Enter work orders and sales orders, verify pricing, MOQ, and lead times.
• Monitor sales orders for on-time delivery and follow up on back-orders.
• Maintain vendor relationships to support expedited shipping.
• Provide coverage for related roles as needed.

Skills

Prioritization

Organization

Multitasking

Problem solving

Communication

MS Office

Independent worker

Data handling

Education

High school diploma

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details: Job Location: Green Industrial Supply, Inc. - DUBUQUE, IA 52002, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, POSITION SUMMARY

The Expeditor is responsible for ensuring timely material availability to meet customer and production requirements. This role supports the purchasing and supply chain functions by tracking, monitoring, and expediting international orders with vendors. The Expeditor ensures materials are delivered within required timeframes and communicates status updates to internal teams and external partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

International Expediting

• Maintain accurate records of open purchase orders and communicate with vendors via phone and email.
• Process order acknowledgements and product change notifications (PCNs).
• Review and process various reports, recommending or implementing order adjustments as needed.
• Communicate part availability and shortages to appropriate internal stakeholders to support the production schedule.
• Investigate and resolve shipping discrepancies, providing timely updates to both customers and vendors.
• Enter work orders as required.
• Enter sales orders, verifying pricing, minimum order quantities (MOQ), and lead times.
• Monitor sales orders to ensure on‑time delivery.
• Generate and review past-due purchase order reports; follow up with GIS (Green Industrial Supply) vendors for tracking details, back-order updates, and proof of delivery.
• Maintain communication with shipping companies to prevent or resolve shipment delays.
• Provide coverage for the International Order Management Specialist as needed.
• Correspond with customers and vendors in a professional and courteous manner.
• Build and sustain strong vendor relationships to support expedited shipping needs when unexpected issues arise.
• Perform additional duties as assigned.
• Maintain regular and reliable attendance.

QUALIFICATIONS

Required

• High school diploma or equivalent.
• Strong ability to prioritize, organize, multitask, problem-solve, and meet deadlines.
• Effective written, verbal, and listening communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work independently and collaboratively within a team.
• Ability to understand and process large amounts of data.

Preferred

• Associate degree
• 1 - 3years of experience in computer-based or customer service roles.
• Experience in international import/export procedures, scheduling, purchasing, order fulfillment, or material planning.

SUPERVISION

Supervision Received

This position reports directly to Director of Administration and Master Trainer. Must be able to perform duties with minimal supervision.

Supervision Exercised

No direct reports

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The work environment is fast-paced and may vary day by day. Work is primarily performed in an office setting, with occasional time spent in the warehouse. The role requires frequent use of hands for typing and handling materials, as well as regular communication with colleagues and customers. Employees must be able to stand, sit, walk, and move throughout the facility as needed. The position also requires the ability to read, write, count, and process information through a computer system.

Qualifications: