Expeditor (1st Shift)

Luxottica; Silver Spring (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a lab advocate. In this dynamic role, you will facilitate the production process by identifying and expediting orders, ensuring exceptional service levels. You will collaborate closely with lab management and customer service teams to resolve issues and maintain workflow efficiency. With a focus on problem-solving and communication, you will play a vital part in delivering high-quality vision care products. If you thrive in a fast-paced environment and are passionate about making a difference, this opportunity is perfect for you.

Benefits

Health care

Retirement savings

Paid time off

Employee discounts

Qualifications

• 1+ years of experience in manufacturing; lab settings preferred.
• Ability to meet measurable standards in a dynamic production environment.

Responsibilities

• Act as a lab advocate to expedite orders and improve service levels.
• Monitor delayed orders and communicate issues to customer service.

Skills

Problem-solving abilities

Strong oral and written communication skills

Good judgment and decision-making skills

Education

High school diploma or equivalent

Tools

Opti-facts

Salesforce

Job description

Requisition ID: 878794
Position: Full-Time

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our industry stakeholders in over 150 countries have access to high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest, and Transitions, alongside iconic brands like Ray-Ban, Oakley, Persol, and Oliver Peoples.

This role acts as a lab advocate between the lab, customer service & order entry to expedite orders affecting lab service level and to better serve our customers. Identify orders in the lab WIP through the reporting of See 4 C, Optifacts, & Salesforce. Any orders at risk of failing service level expectations will need to be identified, investigated, tagged, and put into the production process. This position will report to lab management and is not intended to interfere with our CS/OE teams.

ESSENTIAL FUNCTIONS:

• Prompt, regular attendance and availability for overtime as needed.
• Critical communication with the lab management team to understand lab issues.
• Develop and maintain cooperative working relationships with customers, co-workers, management, and sales.
• Use knowledge to occasionally advise customers or seek assistance on problem jobs.
• Make necessary job changes to get the order into the production process.
• Handle additional delegated duties from the manager.
• Identify & expedite tray to the next department to continue production (tagging the order).
• Review delayed orders in the Ticket queue and act accordingly by correcting and opening/closing tickets.
• Monitor delayed job workflow at outsource/offsite area.
• Communicate breakage to Customer Service through the Ticket/Case process.
• Monitor the “Complaint Management” tool, investigate complaints, and follow up with the account.
• Maintain an organized and clean working area.
• Professional behavior, respectful & courteous maintained at all times.
• Both sitting and walking required for these duties.

BASIC QUALIFICATIONS:

• A high school diploma or equivalent.
• 1+ years of related work experience in manufacturing; lab settings preferred but not required.
• The ability to meet measurable standards in a dynamic production environment.
• Demonstrate good judgment and decision-making skills.
• Problem-solving abilities.
• Optical and Opti-facts experience.
• Strong oral and written communication skills.
• Excellent organizational abilities.

Pay Range: 20.66 - 29.22

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.