Expeditor

teammember-millersalehouse; Braselton (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

50% dining privilege

Health benefits

Open-door communication

Career advancement

Job summary

Ale House is seeking an Expeditor to guarantee guests receive dishes hot and exactly as described on the menu, coordinating between kitchen and front of house to keep orders moving smoothly.

You thrive in a fast-paced dining room, uphold integrity and excellence, and communicate clearly to ensure guest satisfaction while maintaining safety standards and sanitation.

Qualifications

• Arrives to work on time as scheduled in full uniform.
• Acknowledges guests within five feet with a smile.
• Adheres to service standards to create guest satisfaction.
• Works with BOH and FOH to fulfill guest needs promptly.
• Maintains menu knowledge to answer questions, including allergies.

Responsibilities

• Expedite orders and ensure dishes reach guests piping hot.
• Coordinate between kitchen and front of house to keep tickets moving.
• Drive ticket times while maintaining proper food handling and sanitation.
• Communicate guest or team issues to management for timely resolution.
• Keep work areas neat, organized, and stocked for shift change.

Skills

Guest service

Communication

Multitasking

Punctuality

Food safety

Job description

Work and Perks

You impact every guest

If you've got a thing about doing things perfectly, let's say you're perfect for this key role working as an Expeditor. You guarantee that every guest receives their food hot and exactly how it is described on the menu.

So what does it take to work with us?

We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest.

What we offer:

• 50% dining privilege
• Fast-paced, fun environment
• Open-door communication
• Ability to advance your career
• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform
• Acknowledges all Guests that come within five feet in a smiling, friendly manner
• Adheres to all service standards to indirectly create "Ale House Raving Fans"
• Works directly with both BOH and FOH Team Members to ensure all the Guest's needs are fulfilled in a timely manner
• Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated
• Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues
• Upholds recipe specifications and perfect presentation of every dish
• Ensures every dish reaches Guest piping hot by calling for "food runners"
• Drives ticket times while ensuring proper food handling and sanitation of work areas
• Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management
• Maintains neat and organized work areas; to include sweeping and mopping as needed
• Sets up Team Members for success at shift change by accomplishing end of shift side work and ensuring work areas are stocked and ready for take over
• Notifies Management immediately of any potential Guest or Team Member issue

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility
• Positively communicates with other Team Members and Management to keep one another informed
• Possesses strong communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Possesses basic reading skills
• Must be a minimum of 18 years of age unless otherwise dictated by state law

PHYSICAL DEMANDS

The Expeditor is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time in a work area that has an elevated air temperature
• Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances
• Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations