Expeditor

Miller's Ale House; Braselton (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

50% dining privilege

Fast-paced, fun environment

Open-door communication

Ability to advance your career

Health benefits

Job summary

Miller's Ale House in Braselton, GA is seeking an Expeditor who ensures every guest receives hot, accurately described dishes and coordinates closely with FOH/BOH teams. If you value integrity, excellence, and open-door communication, this role offers fast-paced work, health benefits, and real opportunities to advance your career within a supportive environment.

You will manage ticket times, confirm menu knowledge (including allergies), and maintain clean, organized work areas while supporting

Qualifications

• Arrives to work on time as scheduled in full uniform.
• Acknowledges guests within five feet with a smiling, friendly manner.
• Adheres to service standards to create Ale House Raving Fans.
• Works with BOH and FOH to fulfill guests' needs promptly.
• Liaises FOH/BOH to accommodate guest requests.
• Maintains menu knowledge including allergy information.
• Upholds recipe specs and presentation of dishes.
• Ensures dishes arrive piping hot by coordinating with food runners.
• Monitors ticket times and sanitation of work areas.
• Communicates guest or team issues to Management.
• Keeps work areas neat and organized; stocks during shifts.
• Notifies Management of any issues promptly.

Responsibilities

• Ensure every guest receives hot, correctly described dishes.
• Collaborate with front-of-house and back-of-house teams for smooth service.
• Support shift change with end-of-shift side work and stocked areas.

Skills

Communication

Multitasking

Teamwork

Independence

Fast-paced

Reading

Job description

Work and Perks

You impact every guest

If you've got a thing about doing things perfectly, let's just say you're perfect for this key role working as an Expeditor. You guarantee that every guest receives their food hot and exactly how it is described on the menu.

So what does it take to work with us?

We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest.

What we offer:

• 50% dining privilege


• Fast-paced, fun environment


• Open-door communication


• Ability to advance your career


• Health benefits

Requirements and Qualifications

• Arrives to work on time as scheduled in full uniform


• Acknowledges all Guests that come within five feet in a smiling, friendly manner


• Adheres to all service standards to indirectly create \"Ale House Raving Fans\"


• Works directly with both BOH and FOH Team Members to ensure all the Guest's needs are fulfilled in a timely manner


• Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated


• Ensures menu knowledge to address any server or bartender questions about the menu, including food allergy issues


• Upholds recipe specifications and perfect presentation of every dish


• Ensures every dish reaches Guest piping hot by calling for \"food runners\"


• Drives ticket times while ensuring proper food handling and sanitation of work areas


• Communicates any potential Guest issues, Team Member issues and/or long ticket times to Management


• Maintains neat and organized work areas; to include sweeping and mopping as needed


• Sets up Team Members for success at shift change by accomplishing end of shift side work and ensuring work areas are stocked and ready for take over


• Notifies Management immediately of any potential Guest or Team Member issue

SAFETY & SANITATION

• Washes hands every 30 minutes throughout the shift


• Maintains clean and sanitized work areas


• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAMWORK, SKILLS AND EDUCATION

• Supports Front and Back of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility


• Positively communicates with other Team Members and Management to keep one another informed


• Possesses strong communication skills and the ability to work alone as well as with a team


• Ability to multitask and work in a fast-paced environment


• Possesses basic reading skills


• Must be a minimum of 18 years of age unless otherwise dictated by state law

PHYSICAL DEMANDS

The Expeditor is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

• Remain standing for extended periods of time in a work area that has an elevated air temperature


• Reaching, bending, pushing/pulling, lifting, and squatting, up to 30 lbs., for short distances


• Frequent communication with Managers and Team Members. Must be able to exchange accurate information in these situations