Expedition Travel Specialist

HX Expeditions; Seattle (WA); Remote; Full time

Job summary

HX Expeditions seeks a passionate Expedition Travel Specialist to enhance customer experiences by providing exceptional service and support. Candidates will engage clients in unforgettable journeys while experiencing sustainability in expedition cruising. This remote position requires excellent communication, proven travel industry experience, and a dedication to sustainable practices.

Benefits

Competitive hourly wage

Uncapped sales incentives

Comprehensive health benefits

Retirement plan

Paid holidays and personal days

Opportunities for familiarization trips

Discounts on future travels

Qualifications

• Proven customer service and sales experience in the travel or cruise industry required.
• Excellent communication skills in English essential.
• Passion for exploration and sustainability aligning with company values.

Responsibilities

• Deliver exceptional service to B2B and B2C customers.
• Maintain customer relationships and achieve sales targets.
• Participate in familiarization trips.

Skills

Communication

Customer Service

Sales

Exploration

Tools

CRM systems

Reservation systems

Job description

Join to apply for the Expedition Travel Specialist role at HX Expeditions.

A bit about the role: As a passionate, experienced expedition travel specialist, you will be at the forefront of customer interactions, bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.

You will embark on a 6-week orientation program to learn about our guest experience, which changes the way they see the world, and experience our product firsthand through our familiarization trips. We take curious travelers to remote and incredible destinations across the Arctic, Antarctic, and Galapagos, engaging with remote communities sustainably and authentically.

Skills & Requirements: You are a passionate, experienced travel consultant dedicated to delivering unforgettable experiences. Responsibilities include providing exceptional service to B2B and B2C customers, maintaining customer relationships, and achieving sales targets. You should have excellent communication skills in English, proven customer service and sales experience in the travel or cruise industry, and familiarity with CRM and reservation systems. A passion for exploration and sustainability aligns with our company values.

Work Environment: This is a remote position requiring residency and work eligibility in the United States, with some travel expected.

Benefits: Competitive hourly wage ($25-27 USD/CAD), uncapped sales incentives, comprehensive health benefits, retirement plan, paid holidays and personal days, and opportunities for familiarization trips and discounts.

About HX Expeditions: Since 1896, HX has been a leader in sustainable expedition cruising, pioneering hybrid ships and eco-friendly practices. Our mission is to become the world's top sustainable expedition cruise brand, offering life-changing journeys around the globe with a focus on environmental responsibility and customer satisfaction.