Expediter I

Incora; Northlake (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

8 Paid Holidays

Floating Holidays

Parental leave

Health plans

401K with company match

Discount portal (Perkspot)

Job summary

Incora is seeking an Expediter I to build and maintain strong customer relationships by handling routine inquiries, expediting rush orders, and resolving order issues. You will support the Warehouse team and Tooling Repair facility while ensuring timely, accurate order processing.

Ideal candidates have a high school diploma, proven customer service and data entry skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Experience in customer service, order entry, or warehouse/shipping helpful.
• Strong data entry and Microsoft Office skills preferred.

Responsibilities

• Respond promptly to routine inquiries and requests.
• Facilitate rush orders and expedite parts.
• Monitor availability of materials and troubleshoot order issues.
• Process orders accurately and communicate status to customers.

Skills

Customer service

Order entry

Data entry

Teamwork

Communication

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Copilot

Job description

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as an Expediter I.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Expediter I is accountable for building and maintaining excellent customer relationships by responding promptly to routine inquiries and requests, facilitating rush orders, trouble-shooting order-related issues, monitoring availability of materials and parts, and expediting parts through receiving and inspection processes. Providing ongoing and excellent customer service will be the Expeditor's daily goal, through fast, accurate processing of orders, and prompt communication. This position will require performing various related administrative tasks, in support of the Warehouse team and/or the Tooling Repair facility when appropriate.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Values

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

About You

• High School Diploma or GED is required
• Proven excellence in customer service, order entry, and/or warehouse or shipping skills, is required
• Current knowledge of Incora customers and products is highly preferred Demonstrated ability to accurately and efficiently perform root cause analysis and conduct thorough research
• Demonstrated skills in detailed data entry is required.
• Excellent customer service attitude, with a strong willingness to assist in multiple areas within the Warehouse department, as needed;
• Ability to demonstrate and maintain a positive attitude and strong teamwork abilities
• Strong verbal and written communication skills, with professional daily interaction with customers (as trained)
• Ability to be maintain work in an organized and clear manner
• Ability to learn and gain knowledge of the integrated database systems, job-specific software programs, as well as Microsoft Office Suite, including Outlook, Word and Excel, as needed
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

What Incora Can Offer You

• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.

"Incora" is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail].