Exhibitor Success Coordinator - Texting

Global Experience Specialists, Inc.; Nevada (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in event services is seeking a dedicated customer service representative to engage with exhibitors and ensure high satisfaction. The role involves monitoring communications, handling escalated issues, and collaborating with various teams. Ideal candidates will have strong interpersonal skills and a proven track record in customer service, with a focus on maintaining relationships and supporting exhibitors effectively.

Benefits

401K with company match

Healthcare benefits

Wellness benefits

Career development opportunities

Qualifications

• At least 2 years of experience handling escalated complaints.
• Ability to work under rigid timelines.
• Team player with responsibility and dependability.

Responsibilities

• Provide excellent customer service by engaging with exhibitors via text messaging.
• Monitor Twilio queues and respond to messages when assigned to a show.
• Ensure all campaigns are sent out on time and to the correct contacts.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Leadership

Dependability

Education

High School Diploma or GED equivalent

Tools

Microsoft Office

Job description

Job Description

Duties/Responsibilities:

• Provide excellent customer service by engaging with exhibitors via text messaging.
• Monitor Twilio queues and respond to messages when assigned to a show.
• Ensure all campaigns are sent out on time and to the correct contacts.
• Respond promptly to exhibitor's text messages.
• Collaborate closely with the service desk and other Lines of Business (LOBs).
• Process and save electronic material handling forms received for a show.
• Maintain a professional demeanor and appearance in accordance with GES guidelines.
• Establish and maintain positive relationships with city partners.
• Attend and participate in department meetings, Town Halls, and inter-departmental sessions as requested.
• Perform other duties as assigned by the Exhibitor Success Leadership team.
• Meet and exceed balanced scorecard standards.
• Keep management informed of trends or patterns needing attention for department improvement.
• Qualify prospects for other departments such as Logistics and Spiro.
• Support various functions including emails, order entry, queue management, Virtual Help Desk, and Video Chat.
• Maintain high customer satisfaction for internal and external clients.
• Assist exhibitors with purchases of GES products and services.
• Act as a liaison between exhibitors and show site staff.

Qualifications/Requirements:

• High School Diploma or GED equivalent.
• At least 2 years of experience handling escalated complaints.
• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving skills.
• Advanced proficiency in Microsoft Office, especially Excel.
• Ability to work under rigid timelines.
• Leadership and motivational skills.
• Ability to thrive in a dynamic, demanding, high-stress environment.
• Team player with responsibility and dependability.
• Ability to maintain confidentiality and manage multiple projects with attention to detail.

Physical Requirements:

• Work is performed in office conditions, primarily sitting.
• May involve repetitive motions such as keying or grasping objects.

Working Conditions:

• Ability to work independently and in team settings.
• On-site assistance may be required.

We value our team members and offer comprehensive benefits including competitive salaries, 401K with company match, healthcare, wellness benefits, career development, and more.

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