Exhibit Hall Manager

Gaylord Hotels; Oxon Hill (MD); On-site; USD 74,000 - 93,000; Full time

Job summary

Gaylord Hotels at National Harbor, MD seeks a seasoned Exhibit Hall Manager to oversee daily operations of the Exhibit Hall and related spaces. You will supervise setup/teardown, manage floor plans, ensure safety, and coordinate with hotel staff and vendors to deliver exceptional events.

The role requires managing outside vendors, monitoring energy systems, and forecasting Exhibit Hall revenues to meet profitability goals.

Qualifications

• High school diploma or GED; 3 years experience in event management or related area.
• Bachelor's degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in event management or related area

Responsibilities

• Manages daily operations of the Exhibit Hall including setup/teardown and safety.
• Verifies vendor compliance with facility and local regulations.
• Directs Exhibit Hall team and coordinates floor plans and approvals.
• Maintains energy systems and monitors outside vendors and labor.
• Forecasts revenues and supports profitability goals.

Education

High school diploma or GED

Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Additional Information

Job Number26146199
Job CategoryEvent Management
Location201 Waterfront Street, National Harbor MD 20745, United States VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Bonus Eligible: Y
Pay Range: $74,000-$93,000 annually

Job Summary

Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down, floor plan specifications and safety, utility sales/delivery, related building maintenance and capital improvements.
Verifies that all outside vendors adhere to facility and local municipality regulations.
Monitors outside vendors and hotel technical staff are following safe work practices.
Directs the daily activities of the Exhibit Hall team.
Forecasts Exhibit Hall revenues according to established guidelines accurately.
Reviews floor plans and verify appropriate approvals obtained.
Maintains floor plans, indemnification agreements and certificates of insurance as required by property.
Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures.
Maintains positive working relationships with outside vendors, local officials and labor.
Monitors hotel package delivery to promote client satisfaction.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the event management, management operations, food and beverage, sales and marketing, or related professional area.

OR

• Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, management operations, food and beverage, sales and marketing, or related professional area

CORE WORK ACTIVITIES

Managing Exhibit Hall Operations

• Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down, floor plan specifications and safety, utility sales/delivery, related building maintenance and capital improvements.
• Verifies that all outside vendors adhere to facility and local municipality regulations.
• Monitors outside vendors and hotel technical staff are following safe work practices.
• Directs the daily activities of the Exhibit Hall team.
• Reviews floor plans and verifies appropriate approvals are obtained.
• Maintains floor plans, indemnification agreements and certificates of insurance as required by property.
• Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures.
• Maintains positive working relationships with outside vendors, local officials and labor. Monitor hotel package delivery to promote client satisfaction.
• Conducts regular damage checks for the Exhibit Hall/function space.
• Schedules all repairs with Engineering and verify that repairs are made in a timely manner.
• Communicates scheduling requirements with Conference Services electrical and technical staff in installing and dismantling all client utilities.
• Participates in site and planning visits.
• Maintains familiarity with safety regulations to promote compliance with life safety codes.

Managing Profitability

• Forecasts Exhibit Hall revenues according to established guidelines accurately.
• Develops working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Providing Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.
• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.