Exempt to Permanent - Museum Security Supervisor (8228) - Citywide (168531)

City and County of San Francisco; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The City and County of San Francisco is seeking an experienced Museum Security Supervisor (8228) to oversee museum security operations citywide. This exempt to permanent role requires supervising guards, coordinating shifts, and maintaining safety for exhibits and visitors.

Applicants must be current CCSF exempt employees in the specified categories and meet the minimum qualifications. The position may require work at multiple locations and may include evening or weekend hours.

Qualifications

• Possession of a current California Security Guard Registration Card.
• Two (2) years of verifiable experience supervising security guards.
• Exempt employee in Class 8228 with at least 2,080 hours in class 8228.

Responsibilities

• Supervises the line security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, including serving a museum guard post as needed; schedules guards to meet security needs of facility and for special events.
• Supervises the general cleaning of exhibit/cases and floor areas in order to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and the availability of informational materials.
• Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
• May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.
• Communicates to appropriate management regarding maintenance and security conditions in the museum using various computer programs.
• Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service maintaining good public relations.

Job description

Exempt to Permanent - Museum Security Supervisor (8228) - Citywide (168531)

• Full-time
• Certification Rule: Rule of the List
• Exam Type: Class Based Test
• Work Hours: Regular
• Job Code and Title: 8228-Museum Security Supervisor
• Fill Type: Permanent Civil Service

THIS IS A CITYWIDE RECRUITMENT FOR CURRENT CITY EMPLOYEES ONLY

This is an Exempt to Permanent position in accordance withClass-Based Test (CBT)Civil Service Rules. This recruitment is restricted to current category 16, 17 and 18 exempt employeesof the City and County of San Francisco, San Francisco Unified School District, or San Francisco City College, working within the 8228 Museum Security Supervisor classification.

Application Opening: Friday, October 23, 2026

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum.

• Supervises the line security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, including serving a museum guard post as needed; schedules guards to meet security needs of facility and for special events.
• Supervises the general cleaning of exhibit/cases and floor areas in order to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and the availability of informational materials (i.e., rack cards, brochures, gallery guides, etc.).
• Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.
• May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.
• Communicates to appropriate management regarding maintenance and security conditions in the museum using various computer programs.
• Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service maintaining good public relations.

The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays and overtime may be assigned as necessary. Incumbents may also be assigned to work at the South San Francisco location and may be required to carry a firearm.

• Must be a Current Category 16, 17, or 18 Exempt Employee in Class 8228 who has worked at least 2,080 hours in class 8228; AND
• Possession of a current California Security Guard Registration Card; AND
• Two (2) years of verifiable experience as a museum guard (equivalent to class 8226); OR
• Two (2) years of verifiable experience supervising security guards

One year of full-time employment is equivalent to 2,000 hours. 2,000 hours of qualifying work experience is based on a 40-hour work week. Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications by the filing deadline unless otherwise noted.Applicants may be given an opportunity to submit proof of a valid Security Guard Card by the end of their reconsideration period if rejected for not having an active license.

Special Conditions - Some positions may require the following:

• Possession of a current California Firearms Permit (which includes completion of course P.C. 832 “Arrest and Firearms”)
• Possession of a valid Class C or III driver license

Note: Appointees to the 8228 Museum Security Supervisor class must successfully complete a CPR and First Aid certificate prior to completion of the probationary period. The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Failure to provide the required verification may result in rejection of application and/or removal from eligibility for referral and appointment in this class.

SELECTION PROCEDURES/EXAMINATION REQUIREMENTS

• Job Application: Application must fully complete the job application for this recruitment on the City and County of San Francisco’s website. Information from resumes does not substitute for the information on the application or preliminary questionnaire.
• Questionnaire Exam - Training and Experience Assessment (Weight 100%): During the examination process, applicants will be prompted to complete a questionnaire as part of the examination process. It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your score and rank on the eligible list.

Important: Please answer the questionnaire thoroughly, even if the information is already included in your application or resume.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Certification The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from [e-mail] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.