Executive VTC Technician

Tygart Technology, Inc.; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Executive VTC Technician to support vital telecommunications initiatives for a Department of Justice client. This exciting role involves administering VTC systems, providing high-level user support, and coordinating inter-agency conferences. The ideal candidate will have a current Top Secret security clearance and a Bachelor's degree in a relevant field, alongside hands-on experience with VTC infrastructure. Join a dynamic team where your expertise will contribute to critical communication efforts and make a meaningful impact in the field of telecommunications.

Qualifications

• Current Top Secret security clearance is required.
• 3+ years of experience with VTC infrastructure devices.

Responsibilities

• Administer VTC systems, including updates and audit reporting.
• Provide Tier 3 user support and troubleshoot issues.

Skills

VTC system administration

User support (Tier 2-3)

Troubleshooting

Communication skills

Organizational skills

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Windows Office 2013

Windows 7

Job description

Tygart is currently seeking an experienced Executive VTC Technician to support telecommunications initiatives for a Department of Justice (DoJ) customer. The ideal candidate will have hands-on experience in operating and maintaining VTC infrastructure devices. A current Top Secret security clearance is required for this position.

Responsibilities:

1. Administer VTC systems, including updates, changes, audit reporting, and operating procedures.
2. Provide Tier 3 user support and system coordination.
3. Offer Tier 2-3 VTC support, including call scheduling, remote conference facilitation, and streaming support.
4. Coordinate scheduling and support for inter-agency conferences and telephone devices. Troubleshoot and resolve Tier 3 issues.
5. Provide Tier 2 support for Unified Communications (UC), Desktop Environment (DTE), and integrated conference activities.

The ideal candidate will possess the following qualifications:

• A current Top Secret security clearance
• Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.
• At least three (3) years of experience operating and maintaining VTC infrastructure devices. Experience providing executive-level support is preferred.
• Proficiency with Windows Office 2013, Windows 7, and newer versions of Windows operating systems.
• Ability to travel to locations for system installations and troubleshooting as needed.
• Strong ability to work under pressure with excellent oral and written communication skills, along with exceptional organizational skills.

If you meet these qualifications and are looking to join a dynamic team supporting vital telecommunications efforts, we encourage you to apply.