Executive Vice President

Leap Brands; New York (NY); On-site; USD 250,000 - 325,000; Full time

Job summary

Leap Brands is seeking an Executive Vice President (EVP) of Shared Services & Innovation to lead centralized operations across HR, finance, IT, and legal, supporting nationwide franchise networks and ensuring regulatory compliance. The role requires 15+ years in executive operations and a strong track record in franchising or national field operations.

The EVP will drive AI-driven automation, revenue cycle optimization, and technology modernization in partnership with the CIO, with a focus on

Qualifications

• Experience: 15+ years in executive operations, with a proven track record of managing multi-unit franchising or national disbursed field operations.
• Tech Acumen: Hands-on experience leading digital transformation, including AI adoption and ERP systems.
• Growth Mindset: Demonstrated ability to lead high-growth organizations.
• Education: Bachelor’s degree required; MBA or advanced degree in Business or Technology preferred.

Responsibilities

• AI Integration: Deploy AI-driven automation to accelerate franchise support, financial analysis and ticket resolution.
• Automated Revenue Cycle Management.
• Partnership based financial analysis: Be a strategic partner with field operations to provide pricing, sales trending and market based information to support revenue generation and franchise growth.
• Tech Optimization: Work with CIO to maximize new technologies and machine learning tools to optimize franchise and corporate workflows and lower overhead costs.
• Predictive Staffing: Utilize data analytics to improve internal staffing models, ensuring high efficiency without burning out teams.
• Revenue Collaboration: Partner with the Revenue Group to design and operationalize diverse, high-margin healthcare product lines.
• Scalable Infrastructure: Build a hyper-scalable shared services engine capable of supporting aggressive national franchise expansion.
• P&L Management: Drive bottom-line profitability by modernizing billing, payroll, and vendor systems across the network.
• Culture of Care: Lead with a mindfulness-first approach that balances high-performance metrics with our commitment to care and quality.
• Timely Support: Establish strict Service Level Agreements (SLAs) to guarantee franchise owners receive rapid, high-quality assistance.
• Disbursed Field Operations: Standardize centralized support systems to empower highly distributed, decentralized franchise teams across the country.

Skills

Executive leadership

Digital transformation

AI adoption

ERP systems

Growth mindset

Education

Bachelor’s degree

MBA or advanced degree

Job description

EVP of Shared Services for a healthcare staffing and homecare franchisor leads vital centralized operations, including HR, finance, IT, and legal in order to support nationwide franchise networks, drive operational efficiency, and ensure strict regulatory compliance across medical and non-medical care delivery models.

Role Overview

• Title: Executive Vice President (EVP) of Shared Services & Innovation
• Industry: Franchising, Distributed field operations, retail, Healthcare Staffing & Homecare
• Location: Long Island, NY
• Reports To: Chief Executive Officer (CEO) or President
• Salary Range: $250, 000 – $325,000 base + performance bonus
• Core Mission: Drive aggressive brand growth and financial performance through cutting-edge technology, while maintaining a deeply rooted culture of care and mission mindfulness.

Key Responsibilities

Innovation & AI Leadership

• AI Integration: Deploy AI-driven automation to accelerate the speed and accuracy of franchise support, financial analysis and ticket resolution.
• Automated Revenue Cycle Management
• Partnership based financial analysis: Be a strategic partner with field operations to provide pricing, sales trending and market based information to support revenue generation and franchise growth
• Tech Optimization: Work with CIO to maximize new technologiesand machine learning tools to optimize franchise and corporate workflows and lower overhead costs.
• Predictive Staffing: Utilize data analytics to improve internal staffing models, ensuring high efficiency without burning out teams.

Financial Performance & Growth

• Revenue Collaboration: Partner with the Revenue Group to design and operationalize diverse, high-margin healthcare product lines.
• Scalable Infrastructure: Build a hyper-scalable shared services engine capable of supporting aggressive national franchise expansion.
• P&L Management: Drive bottom-line profitability by modernizing billing, payroll, and vendor systems across the network.
• Culture of Care: Lead with a mindfulness-first approach that balances high-performance metrics with our commitment to care and quality.
• Timely Support: Establish strict Service Level Agreements (SLAs) to guarantee franchise owners receive rapid, high-quality assistance.
• Disbursed Field Operations: Standardize centralized support systems to empower highly distributed, decentralized franchise teams across the country.

Key Performance Indicators (KPIs)

• AI Ticket Resolution Rate: Percentage of franchise inquiries successfully resolved or triaged via automated workflows.
• Franchise Ticket SLA: Reduction in Average Handle Time (AHT) for support requests from decentralized units.
• Cost Per Transaction: Year-over-year reduction in back-office processing costs through automation.
• Product Mix Revenue: Percentage of overall network revenue generated by newly launched, diversified services.
• G&A Ratio: Shared services General and Administrative expenses maintained as a lower percentage of total franchise revenue as the network scales.
• Unit Onboarding Speed: Reduction in time required to integrate new franchise units into the corporate shared services platform.

Culture & Retention

• Employee Net Promoter Score: High eNPS scores across shared services and corporate field teams.
• Franchise Satisfaction (CSAT): Quarterly satisfaction scores from franchise owners regarding centralized back-office support.
• Staffing Retention: Reduced turnover in centralized back-office and field operations departments.

Qualifications

• Experience: 15+ years in executive operations, with a proven track record of managing multi-unit franchising or national disbursed field operations.
• Tech Acumen: Hands-on experience leading digital transformation, including AI adoption and enterprise resource planning (ERP) systems.
• Growth Mindset: Demonstrated ability to lead high-growth organizations
• Education: Bachelor’s degree required; MBA or advanced degree in Business or Technology preferred.