Executive Team Leader Service & Engagement (Assistant Manager Front End)- Davenport, IA

Target; Davenport (IA); On-site; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Service & Engagement Executive Team Leader to enhance guest experiences and drive store sales. In this dynamic role, you will lead a passionate team dedicated to delivering exceptional service while managing operational efficiencies. You'll engage in talent planning, performance management, and utilize guest insights to foster a culture of accountability. This position offers a unique opportunity to impact guest loyalty and store profitability in a fast-paced environment, making it ideal for those who thrive on collaboration and leadership.

Benefits

Comprehensive health benefits

401(k)

Employee discount

Paid vacation

Paid sick leave

Paid national holidays

Short-term disability

Long-term disability

Qualifications

• Strong interpersonal skills and ability to manage conflict.
• Ability to lead a team and hold others accountable.

Responsibilities

• Building a knowledgeable team to exceed guest service expectations.
• Managing store experience and staffing based on traffic and sales.
• Using guest feedback to improve service.

Skills

Guest engagement

Problem solving

Communication skills

Business acumen

Conflict management

Education

4-year degree or equivalent experience

Job description

The pay range is $60,000.00 - $120,000.00.

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience, and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation. Find more at https://corporate.target.com/careers/benefits.

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage, and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up, and drive-up.

The role of a Service & Engagement Executive Team Leader offers:

• Knowledge of guest service fundamentals and experience building and managing a guest-first team culture across the store.
• Skills in guest engagement; problem solving and resolution.
• Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Experience setting and planning department workload to support business priorities and managing a team to deliver service and sales goals.
• Experience managing a team of hourly team members and leaders, creating service and engagement strategies and goals.
• Skills in recruiting, selecting, and talent management of hourly team members and leaders.

Typical responsibilities include:

• Building a passionate and knowledgeable team that strives to exceed guest service expectations.
• Driving total store sales and understanding your role in sales growth and store profitability.
• Anticipating staffing needs, talent planning, and recruitment.
• Managing leaders to ensure training, understanding, and continuous education.
• Engaging in development conversations and providing recognition.
• Establishing a culture of accountability through performance management.
• Using business reporting and guest insights to improve service.
• Responding to negative guest experiences and de-escalating situations.
• Owning schedules that support peak times and events.
• Managing store experience by adjusting staffing based on traffic and sales.
• Ensuring team is informed about promotions, launches, and events.
• Utilizing guest feedback to improve service and recognize teams.
• Leading efforts for efficient guest pick-up experiences.
• Working schedules aligned with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrating ethical conduct, safety, and compliance, and leading the team to do the same.
• Following safety and security training and procedures.
• Addressing store needs like emergency or regulatory visits.
• Performing other duties as needed.

Qualifications include:

• 4-year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict, lead, and hold others accountable.
• Ability to relate well with all levels of the organization.
• Strong problem analysis, decision-making, and financial skills.
• Adaptability to current technology.
• Ability to manage workload and prioritize tasks independently and with a team.

Additional basics include:

• Access to all areas of the store to respond to issues.
• Ability to interpret instructions and reports.
• Efficient and safe handling of merchandise, including lifting up to 15 pounds regularly and up to 40 pounds occasionally.
• Accurate cash handling skills.
• Flexible schedule including nights, weekends, and holidays.

Benefits eligibility details can be found at https://tgt.biz/BenefitsForYou_D.

Target provides reasonable accommodations for applicants with disabilities upon request. For assistance, visit your nearest Target store or contact Guest Services at 1-800-440-0680.