Executive/Staff Assistant

01460 Continental Casualty Company; Chicago (IL); On-site; USD 47,000 - 78,000; Full time

Job summary

Continental Casualty Company is seeking an experienced administrative professional to support senior staff and manage confidential matters. The role handles complex documents, coordinates executive calendars, and assists with performance reviews and payroll timekeeping processes.

Ideal candidates bring five to eight years of administrative experience, strong communication, and solid proficiency with Microsoft Office.

Qualifications

• Some college with coursework in Marketing, Business, Accounting, or related fields.
• Typically five to eight years of strong administrative experience.
• Excellent written and verbal communication skills and professional etiquette.
• Strong knowledge of Microsoft Office Suite and timekeeping processes.

Responsibilities

• Coordinates, handles and resolves business unit problems and customer issues independently, escalating as appropriate.
• Provides outstanding customer service, acting with the appropriate sense of urgency.
• Coordinates special projects for senior management, collaborating with others as needed.
• Independently composes and distributes correspondence, memos, and other complex documents and reports, which require the use of office technologies and software applications.
• Attends meetings, seminars, etc. and records notes or provides information as needed.
• Plans, schedules and coordinates meetings, conferences, travel arrangements and maintains the executive calendar for the executive.
• Assists executive in the coordination of performance reviews, cost center updates and other organizational administration activities.
• Processes and submits time entry reports and resolves timekeeping issues with Payroll; may train staff or management on the timekeeping process.
• Establishes and maintains official documents and records in appropriate files.
• May lead, mentor and train other staff.

Skills

Communication skills

Independent work

Organizational skills

Attention to detail

Education

Some college coursework in Marketing, Business, Accounting

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under broad supervision performs administrative support to senior staff. Interacts with internal senior management and external business partners and resolves issues, which may be sensitive or confidential in nature and of high visibility.

JOB DESCRIPTION: Essential Duties & Responsibilities

• Coordinates, handles and resolves business unit problems and customer issues independently and proactively escalating as appropriate.
• Provides outstanding customer serivce, acting with the appropriate sense of urgency.
• Coordinates special projects for senior management, collaborating with others as needed.
• Independently composes and distributes correspondence, memos, and other complex documents and reports, which require the use of office technologies and software applications.
• Attends meetings, seminars, etc. and records notes or provides information as needed.
• Plans, schedules and coordinates meetings, conferences, travel arrangements and maintains the business calendar for the executive.
• Assists executive in the coordination of performance reviews, cost center updates and other organizational administration activities.
• Processes and submits time entry reports and resolves timekeeping issues with Payroll; may train staff or management on the timekeeping process.
• Establishes and maintains official documents and records in appropriate files.
• May lead, mentor and train other staff.

Reporting Relationship Executive management/senior staff

Skills, Knowledge and Abilities

• Exceptional written and verbal communication skills including professional etiquette.
• Excellent interactive skills with the ability to work independently and proactively.
• Strong computer skills including Microsoft Office Suite and other business related software systems.
• Exceptional organizational skills including ability to prioritize and coordinate multiple projects.
• Strong knowledge of the insurance industry and the business unit.

Education and Experience

• Some college with course work in Marketing, Business, Accounting, etc. desirable.
• Typically a minimum five to eight years strong administrative experience.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

• CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work.

At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work.

At CNA, we have a long standing commitment to the diverse communities in which we live and work.

Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.