Executive Physicals Coordinator - Full-time, Miami FL

University of Miami; United States; On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System is seeking a full-time Executive Physicals Coordinator in Miami to coordinate executive physical programs for patients and corporate clients, ensuring smooth scheduling and seamless care across departments.

The role requires coordinating appointments, handling inquiries, maintaining logs, and collaborating with the International Department to support international patients and arrivals.

Qualifications

• Bachelor’s Degree in relevant field required.
• Minimum 2 years of relevant experience.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.
• Ability to understand and follow instructions.
• Excellent customer service skills.
• High level of attention to detail and organizational skills.
• High level of time management skills.

Responsibilities

• Communicates with existing patients and potential patients regarding our programs and services.
• Coordinates executive physicals for the department by working with patients to schedule appointments.
• Coordinates international patient executive physicals for the department by working with the International Department to schedule appointments.
• Handles executive physical inquiries received through e-mail by providing information requested.
• Coordinates appointment scheduling within our department and outside our department as needed.
• Documents all patient interactions in department log to ensure continuity of care.
• Creates itineraries for patient visits and checklists.
• Coordinates with executives time of arrival, appointment location, and appointment instructions.
• Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.

Skills

Communication skills

Customer service

Time management

Interpersonal skills

Written and spoken communication

Education

Bachelor’s Degree in relevant field

Job description

The Executive Medicine Department has an exciting opportunity for a full-time Executive Physicals Coordinator to work in Miami.

CORE JOB SUMMARY

The Executive Physicals Coordinator serves as a liaison for patients and corporations by providing assistance in coordinating executive physicals to meet the healthcare needs of patients and corporation employees seeking medical care within the University of Miami Health System.

CORE JOB FUNCTIONS

• Communicates with existing patients and potential patients regarding our programs and services.
• Coordinates executive physicals for the department by working with patients to schedule appointments.
• Coordinates international patient executive physicals for the department by working with the International Department to schedule appointments.
• Handles executive physical inquiries received through e-mail by providing information requested.
• Coordinates appointment scheduling within our department and outside our department as needed.
• Documents all patient interactions in department log to ensure continuity of care.
• Creates itineraries for patient visits and checklists.
• Coordinates with executives time of arrival, appointment location, and appointment instructions.
• Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.
• Assists with patient grievance escalations, billing escalations and urgent specialty appointment escalations.
• Assists the Executive Physicals Manager in the development of workflows for executive physicals and continuously assesses ways to improve efficiency.
• Assists the Executive Physicals Manager with creating and updating standard operating procedures for executive physicals.
• Responsible for regular communication of the department's role to appropriate internal and external parties.
• Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.
• Blocks provider schedules as needed to ensure efficient clinical workflow.
• Runs reports to track program statistics and provides updates to leadership as requested.
• Assists the Executive Physicals Manager with conducting market research to make recommendations to leadership on ways to improve program.
• Provides coverage for other Executive Physicals Coordinators as needed.
• Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.
• Adapts to changing work demands and environment.
• Anticipates potential problems and assists leadership in the development of contingency plans.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Must be willing to travel/float between sites.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education: Bachelor’s Degree in relevant field

Experience: Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form.

Knowledge, Skills and Attitudes: Ability to handle difficult and stressful situations with professional composure.

Knowledge, Skills and Attitudes: Ability to maintain effective interpersonal relationships.

Knowledge, Skills and Attitudes: Ability to understand and follow instructions.

Knowledge, Skills and Attitudes: Excellent customer service skills.

Knowledge, Skills and Attitudes: High level of attention to detail and organizational skills.

Knowledge, Skills and Attitudes: High level of time management skills.

Any appropriate combination of relevant education, experience and/or certification may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (“UHealth”) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.