Executive Meetings Manager - $70 to $75 K

Crescent Hotels & Resorts; Herndon (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an Executive Meeting Manager to drive group and catering sales and service for smaller blocks and events. You will manage client accounts from initial contact through post-event follow-up to drive re-booking and revenue growth.

The role requires proactive outreach, site visits, contract creation, and close collaboration with Operations to ensure flawless event execution and guest satisfaction.

Qualifications

• Professional demeanor with superb communication skills; including verbal, telephone, and email.

Responsibilities

• Responds to group/catering business opportunities promptly.
• Ensures bookings meet hotel parameters (F&B minimums, space rental fees, menu pricing).
• Conducts hotel site inspections and client presentations.
• Creates contracts and booking documents; maintains client files.
• Prospects for new business through sales blitzes, cold calls, and industry events.
• Builds and maintains strong client relationships.
• Details events including food, beverage, setup, and AV needs, and suggests improvements.
• Prepares group resumes and communicates client needs to all hotel departments.
• Uses negotiation skills to close business; negotiates contracts.
• Ensures assigned contracts/groups are executed effectively; maintains timely communications with clients.
• Greets client/group/event on arrival day to ensure readiness of Hotel Team.

Skills

Communication skills

Sales experience

Teamwork

Client relationships

Negotiation

Education

Bachelor's degree in hospitality management, Business Administration, or related field

Tools

CI Sales system

BEO detailing

Job description

Executive Meeting Manager: Responsible for Selling and Servicing Group & Catering business from all market segments, primarily handling smaller group blocks & smaller meetings & events. Assist in booking business, maximizing revenues, and ensuring the overall efficient operation of the Sales Department. EMM will manage all aspects of accounts in order to achieve guest satisfaction and solicit new and past business to ensure revenue goals are met or exceeded. EMM is responsible for initial contact with client, detailing client's event, thorough communication to Operations team for execution of the event, and client follow-up post-event to re-book/retain business.

General Duties:

• Responds in a timely manner to incoming group/catering business opportunities.
• Ensures that all business is booked within hotel parameters (Appropriate F&B Minimums, Space Rental Fees, Menu Pricing.. etc)
• Conducts hotel site inspections and client presentations.
• Create contracts and other related booking documentation as required. Manage and maintain client account files.
• Prospect for new business - participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
• Builds and maintains strong client relationships.
• Detail events to include all food & beverage, set up and audio-visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs.
• Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Ensure all contracts/groups that are assigned to you are executed to the best of the hotel's capabilities. To ensure best execution of the events that are assigned, some general job duties are:
• o Timely communication between EMM and Clients (lead response time, email, etc.)
• o Greeting client/group/event on arrival day to ensure Hotel Team is ready for client's arrival - including weekends/holidays

Minimum Qualifications:

• Previous Hotel Sales Department Experience required, prefer Northern Virginia market & account knowledge.
• Previous Marriott CI / TY Sales system experience required, specifically BEO & detailing experience in CI a must.
• Bachelor's degree in hospitality management, Business Administration, or a related field preferred, or equivalent relevant experience.
• Professional demeanor with superb communication skills; including verbal, telephone, and email. Proper phone etiquette is necessary. Strong interpersonal skills and ability to work well in a team environment.
• Ability to exercise effective judgment, sensitivity, and confidentiality always.
• Strong organizational skills, multi-tasking skills, and ability to follow-up on all details.
• Self-starting personality with an even disposition.
• Strong knowledge of food & beverage

Behaviors:

• Team Player - Works well as a member of a group
• Loyal - Shows firm and constant support to a cause
• Leader - Inspires teammates to follow them
• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Functional Expert - Considered a thought leader on a subject
• Enthusiastic - Shows intense and eager enjoyment and interest
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations:

• Self-Starter - Inspired to perform without outside help
• Peer Recognition - Inspired to perform well by the praise of coworkers
• Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
• Goal Completion - Inspired to perform well by the completion of tasks
• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
• Financial - Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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