Executive Meeting Manager

Marriott-Internationa; Herndon (VA); On-site; USD 55,000 - 95,000; Full time

Job summary

The Westin Washington Dulles Airport in Herndon, VA seeks a skilled sales and revenue professional to support Marriott and Westin brand standards while driving guest satisfaction and revenue growth. The role emphasizes collaboration with sales channels, events, and banquet services.

Ideal candidates bring 2+ years of F&B supervision or sales experience, a HS diploma, and preferred hospitality management education.

Qualifications

• Minimum 2 years of food & beverage supervision and/or sales experience.
• High School Diploma or equivalent required; College Degree preferred.
• Hospitality Management Degree beneficial.

Responsibilities

• Coordinate with off-property sales channels to align sales efforts.
• Support revenue management and account profitability strategies.
• Deliver superior guest experiences through branded service standards.

Skills

Telephone sales

Sales processes

Guest relationship management

Event and banquets knowledge

Revenue management basics

Team collaboration

Strong communication

Education

High School Diploma or equivalent

College degree preferred

Hospitality Management degree beneficial

Tools

CI/TY

MARSHA

LightSpeed

Meeting Matrix

Job description

The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

Description

Skills and Knowledge:

• Ability to understand and execute and support Marriott customer service standards, Marriott & Westin brand standards.
• Possesses excellent telephone sales skills
• Excellent selling skills and understanding of sales processes can effectively up-sell products and services; can bring sales to closure
• Superior guest relationship management and developments skills
• Knowledge of property-specific business segments (e.g. group, catering, transient)
• Ability to manage guest room and meeting space inventories
• Ability to manage and balance group and local business
• Knowledge of operations and associated challenges for all brands
• Knowledge of all Marriott lodging products, cultures and brand strategies
• Knowledge of contractual agreements and legal implications
• Knowledge of menu planning, food presentation and banquet and event service operations
• Knowledge of event technology products and services
• Knowledge of food trends, food and beverage composition and menu planning
• Knowledge of food and beverage forecasting and attrition (Catering focused)
• Knowledge of group room forecasting and attrition (Group Room focused)
• Knowledge of need time strategy as developed by Revenue Management
• Knowledge of group, extended stay and transient business
• Understands revenue management functions and account profitability
• Knowledge of current trends in event management and event technology and ability to determine applicability to Marriott’s customers and integrate into the operation as appropriate
• Broad understanding of facility management (sanitation, maintenance, operations)
• Knowledge of purchasing, inventory controls, supplies and equipment
• Knowledge of overall hotel operations as they affect department
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, NFPA)
• Working knowledge of hotel laws governing operations
• Strong organizational skills
• Strategic planning skills
• Ability to creatively execute and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
• Effective decision-making skills and judgement skills
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Ability to influence others
• Ability to develop and maintain relationships e.g., associates, customers, vendors
• Strong presentation and platform skills
• Strong communication skills (verbal, listening, writing)
• Strong customer and associate relation skills
• Ability to use standard software applications and hotel systems including CI/TY, MARSHA, LightSpeed, Meeting Matrix etc.
• Knowledge of the next step taken when we experience declining market shares or increasing competition

Sales and Revenue Management

• Works collaboratively with off-property sales channels (e.g., Global Sales Offices, Account Directors, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

Education or Certification

• Minimum 1 year of food & beverage supervision and/or sales experience
• High School Diploma or equivalent required; College Degree preferred
• Hospitality Management Degree beneficial

Required

• Education or Certification
• Minimum 2 years of food & beverage supervision and/or sales experience
• High School Diploma or equivalent required; College Degree preferred
• Hospitality Management Degree beneficial

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.