Executive Meeting, & IT Support Engineer

NBA; New York (NY); On-site; USD 125,000 - 140,000; Full time

Job summary

The NBA is seeking an Executive Meeting, & IT Support Engineer based in New York City to deliver white-glove, on-site and remote support for executive meetings and advanced collaboration experiences. You will manage conference-room AV, studio interviews, and critical devices while ensuring secure, seamless experiences for executives.

You will support Windows and macOS endpoints, video conferencing platforms, and presentation tools, coordinating with cross-functional teams to resolve issues

Qualifications

• 10+ years of experience in executive/VIP support or related technical field.
• Experience supporting C-level executives in fast-paced environments.
• Hands-on experience with conference-room AV, video conferencing, and enterprise collaboration tools.
• Experience supporting Windows and macOS endpoints, mobile devices, and peripherals.

Responsibilities

• Deliver concierge-level meeting, AV, studio, and collaboration support to executives and VIPs in person and remotely.
• Prepare, test, and support executive meetings, board sessions, and corporate events.
• Troubleshoot conference-room AV systems and studio setups, including displays, cameras, microphones, and room controls.
• Provide end-to-end support for executive devices and collaboration apps used in meetings and presentations.
• Manage device provisioning, configuration, updates, replacements, and asset documentation per IT standards.
• Support secure executive communications using MFA and VPN.

Skills

Executive support

AV troubleshooting

Conference-room tech

Windows/macOS

Zoom/Teams/Meet

On-site support

Tools

Zoom

Microsoft Teams

Webex

Google Meet

MFA VPN

Job description

WORK OPTION: In Office

Position Summary

The Executive Meeting, & IT Support Engineer provides dedicated on-site and remote support for executive meeting needs, conference-room AV, studio interviews, and high-profile collaboration experiences. The role will be based out of our New York City office and requires exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment. With minimal supervision, this role delivers seamless executive meeting, and workplace technology, experiences support across Zoom, Microsoft Teams, Google Meet, Webex, and other approved collaboration technologies. The position provides white-glove support for Windows and macOS endpoints, AV and conferencing systems, presentation technologies, executive devices, and secure communications, ensuring reliable and professional technology experiences at all times.

Major Responsibilities

• Deliver prompt, concierge-level meeting, AV, studio interview, and collaboration technology support to executives and VIP users in person and remotely.
• Prepare, test, monitor, and support executive meetings, board sessions, presentations, town halls, studio interviews, and corporate events.
• Operate and troubleshoot conference-room AV systems, studio interview setups, displays, cameras, microphones, speakers, room controls, and presentation tools.
• Provide end-to-end support for executive laptops, mobile devices, peripherals, and collaboration applications used for meetings, interviews, and presentations.
• Manage meeting-related device provisioning, configuration, software updates, replacements, and asset documentation in accordance with IT standards.
• Support secure executive communications and collaboration workflows using MFA, VPN, and approved meeting technologies.
• Diagnose and resolve complex hardware, software, network, audio, video, and connectivity issues while minimizing meeting or interview disruption.
• Coordinate with infrastructure, cybersecurity, workplace technology, facilities, studio teams, and external vendors to resolve escalated AV and collaboration issues.
• Maintain confidentiality and exercise sound judgment when handling sensitive executive information and environments.
• Document meeting, AV, studio, and collaboration incidents, solutions, and recurring issues; recommend improvements that enhance the executive technology experience.

Required Education/Professional Experience

• 10+ years of experience in executive/VIP support, meeting technology support, AV support, studio support, desktop support, or a related technical field.
• Experience supporting C-level executives and senior leaders in a fast-paced, customer-focused environment.
• Hands-on experience supporting conference-room AV, studio interview environments, video conferencing, presentation workflows, and enterprise collaboration tools.
• Experience supporting Windows and macOS endpoints, mobile devices, peripherals, and common productivity and meeting applications.
• Demonstrated ability to manage sensitive information with discretion, professionalism, and sound judgment.

Required Skills/Knowledge Attributes

• Advanced troubleshooting skills across hardware, operating systems, applications, networks, AV systems, studio equipment, and collaboration platforms.
• Proficiency with Microsoft 365, Microsoft Teams, Zoom, Google Meet, Webex, and common executive productivity, meeting, and presentation tools.
• Working knowledge of identity and access management, endpoint management, MFA, VPN, and secure communications practices.
• Strong understanding of AV signal flow, conference-room components, studio interview setups, hybrid meeting workflows, and live-meeting support best practices.
• Exceptional communication, customer-service, and interpersonal skills with a calm, polished presence.
• Ability to prioritize competing requests, work independently, and respond effectively under time pressure.
• High degree of integrity, discretion, and respect for confidentiality.
• Ability to be on-call, travel (potentially 2+ weeks) and work flexible schedule

Salary Range: $125,000 - $140,000

Job Posting Title: Senior Manager

Employee Benefit Programs

• medical
• dental
• vision
• life/AD&D insurance
• short- and long-term disability
• fertility and family-forming assistance
• wellbeing allowance
• educational assistance
• mental health coaching/therapy
• tax advantaged accounts such as HSA and healthcare/dependent care FSAs
• a 401(k) retirement plan
• time off benefits that include vacation, sick time, and personal days.

Equal Opportunity & Diversity Statement

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

COVID-19 Vaccination Policy

To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness. At the NBA, we're passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world. As a global sports and media business, the NBA is so much more. While Basketball Operations runs the league's on-court activities, other departments manage relationships with television and digital media partners, develop marketing partnerships with some of the world's most recognizable companies, oversee the licensing of NBA merchandise, and handle a wide range of responsibilities that drive the NBA's success. Off the court, we're also deeply committed to social responsibility. NBA Cares leads the league's involvement in addressing important social issues by working with internationally recognized youth-serving organizations that support education, youth and family development, and health-related causes.