Executive Leader, Regional Service & Implementation

MetLife; Greenwood Village (CO); Hybrid; USD 275,000 - 330,000; Full time

Benefits offered by this job

401(k) with employer matching

Life insurance

Disability insurance

Paid holidays

Well-being programs

Job summary

MetLife seeks a Vice President, Regional Business & Specialty Service & Implementation to lead end-to-end service and implementation for employer groups ranging from 2 to 4,999 employees across Regional, Small, and Specialty Market segments. You will drive exceptional customer experiences, scalability, and growth while collaborating with Sales, Product, Technology, Finance, Operations, and market leaders.

The role requires executive leadership experience managing large service/operations teams,

Qualifications

• Proven executive leadership in large, multi-functional organizations.
• Experience delivering transformational change and digital enablement.
• Ability to translate enterprise priorities into operational results.

Responsibilities

• Lead strategy, operations, and performance of service and implementation across regional and specialty markets.
• Drive process optimization, automation, and technology-enabled solutions.
• Champion AI fluency and responsible AI adoption across the organization.

Skills

Executive leadership

Cross-functional leadership

Strategic thinking

AI adoption

Customer operations

Education

Bachelor’s degree

MBA

Tools

Automation tools

Data analytics tools

Job description

MetLife seeks a Vice President, Regional Business & Specialty Service & Implementation to lead end-to-end service and implementation for employer groups ranging from 2 to 4,999 employees across Regional, Small, and Specialty Market segments. You will drive exceptional customer experiences, scalability, and growth while collaborating with Sales, Product, Technology, Finance, Operations, and market leaders.

The role requires executive leadership experience managing large service/operations teams,