Executive Leader - Project Management & Customer Experience

West Star Aviation; Chattanooga (TN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental benefits start on day

401K match

Weekly pay

Job summary

West Star Aviation is seeking a Director of Project Management and Customer Experience to lead PM and CX across complex, high-visibility aircraft projects. You will mentor PMs, oversee customer communications, and drive continuous improvement in project delivery and customer satisfaction.

Ideal candidates have 12–15+ years in business aviation or aerospace MRO, with 5+ years in people leadership, strong financial acumen, and FAA compliance knowledge.

Qualifications

• 12–15+ years in business aviation operations or aerospace MRO, with at least 5+ years of direct people management.

Responsibilities

• Review incoming aircraft SOFs and assign a Project Manager as required.

Skills

Leadership

Customer experience

Project management

Strategic thinking

Communication

FAA compliance knowledge

Education

High school diploma or equivalent

Bachelor’s/Master’s in Business Admin, Aviation Management, or related field

A&P license or PMP

Driver’s license or passport

Job description

West Star Aviation is seeking a Director of Project Management and Customer Experience to lead PM and CX across complex, high-visibility aircraft projects. You will mentor PMs, oversee customer communications, and drive continuous improvement in project delivery and customer satisfaction.

Ideal candidates have 12–15+ years in business aviation or aerospace MRO, with 5+ years in people leadership, strong financial acumen, and FAA compliance knowledge.