Aviation Project Management & Customer Experience Director

West Star Aviation; Chattanooga (TN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K match

Weekly pay

Job summary

West Star Aviation seeks a Director of Project Management and Customer Experience in Chattanooga, TN. The role ensures strategic oversight of PM and customer experience, interfacing with customers and coordinating across departments to deliver high-visibility aircraft projects.

Ideal candidates have 12–15+ years in business aviation operations with 5+ years of people management, strong leadership, and FAA compliance knowledge. Travel to support projects may be required.

Qualifications

• 12–15+ years in business aviation operations or aerospace MRO operations.
• At least 5+ years of direct people management and organizational leadership.
• Executive leadership in large-scale business transformation or cross-enterprise alignment.
• Deep financial acumen and FAA regulatory compliance knowledge.

Responsibilities

• Oversee project management and customer experience functions at the site.
• Direct customer engagement and support; coordinate with managers, technicians and support teams.
• Lead the customer escalation framework and recovery efforts for high-visibility projects.
• Provide executive-level oversight of large, complex aircraft projects and ensure timely closures.

Skills

Leadership

Project management

Customer experience

Aviation industry

Education

Bachelor’s or Master’s in Business Administration/Aviation Management

A&P license or PMP (advantage)

Job description

West Star Aviation seeks a Director of Project Management and Customer Experience in Chattanooga, TN. The role ensures strategic oversight of PM and customer experience, interfacing with customers and coordinating across departments to deliver high-visibility aircraft projects.

Ideal candidates have 12–15+ years in business aviation operations with 5+ years of people management, strong leadership, and FAA compliance knowledge. Travel to support projects may be required.