Executive IT Support Specialist

Marvell Semiconductor, Inc.; California, Santa Clara (MO, CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An innovative firm is seeking a dedicated IT Support Specialist to provide exceptional service to executives and high-profile employees. This role involves troubleshooting technical issues, supporting AI-related tools, and enhancing remote work efficiency through home network setups. Join a world-class IT team where your contributions will drive impactful change and ensure seamless operations. If you thrive in fast-paced environments and are passionate about technology, this opportunity is perfect for you. Enjoy a competitive compensation package and a supportive work culture that values your expertise.

Benefits

Flexible time off

401k

Year-end shutdown

Floating holidays

Paid time off to volunteer

Qualifications

• 3+ years of IT support experience in executive environments.
• Strong knowledge of Windows and macOS, including upgrades.

Responsibilities

• Provide on-site and remote IT support to executives.
• Troubleshoot technical issues quickly to minimize downtime.

Skills

IT Support

Communication Skills

Problem-Solving

Discretion

Time Management

Education

Bachelor's in Information Technology

Bachelor's in Computer Science

Tools

Microsoft 365

Active Directory

VPNs

Zoom

Microsoft Teams

Slack

Job description

About Marvell

Marvell's semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities.

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead.

Your Team, Your Impact

Marvell Semiconductors has world class IT team who is data driven share a strong service mind set and detail oriented. Our IT department implement and maintain the network, IT systems and processes. Its primary function is to ensure that the network, systems runs smoothly.

What You Can Expect

In todays world its very important for IT to be ahead of the curve. That means staying up to date on the latest technology available. Staying up to date on new features and latest technology trends.

Key Attributes:

• Provide on-site and remote IT support to Executives and high-profile employees.
• Troubleshoot technical issues quickly and professionally to minimize downtime.
• Support AI-related tools and applications, ensuring optimal performance.
• Assist with home network and AV system setups to enhance remote work efficiency.
• Travel as needed to support executive meetings and corporate events across various locations.
• Maintain a high level of confidentiality and discretion when handling executive support tasks.
• Document issues and solutions, creating best practices for executive IT support operations.

Soft Skills & Professional Attributes:

• Strong communication and interpersonal skills to interact with executives professionally.
• Ability to work under pressure and manage urgent IT requests efficiently.
• High level of discretion and confidentiality when handling sensitive data.
• Self-motivated with a proactive approach to problem-solving.
• Willingness to travel on short notice and provide after-hours support when required.
  

What We're Looking For

Become a member of a world-class IT team dedicated in providing top tier support to our global Executive and VP level employees.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of IT support experience, preferably in an executive or VIP support environment.
• Strong knowledge of Windows and macOS operating systems, including Windows 11 upgrades and troubleshooting.
• Experience with AI tools and emerging technologies in IT support.
• Familiarity with enterprise applications, remote access tools, and mobile device management (MDM).
• Hands-on experience with networking, home office setups, and AV solutions for executive-level users.
• Remain calm under pressure and have strong work ethic skills.
• Strong support skills with white glove treatment.

Technical Skills:

• Proficiency in Microsoft 365, Active Directory, VPNs, and cloud-based solutions.
• Strong troubleshooting skills in hardware, software, and network connectivity.
• Experience with collaboration tools (Zoom, Microsoft Teams, Slack, etc.).
• Understanding of cybersecurity best practices to ensure data integrity and protection.

Expected Base Pay Range (USD)

33 - 50, $ per hour.

The successful candidate's starting base pay will be determined based on job-related skills, experience, qualifications, work location and market conditions. The expected base pay range for this role may be modified based on market conditions.

Additional Compensation and Benefit Elements

At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages - health or financial? Ask your recruiter during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at [e-mail].

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