Executive IT Support Engineer

Net2Source; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading IT services provider is seeking an Executive IT Support Engineer based in New York. You will provide comprehensive IT support to executive-level users, manage IT services across the Americas, and coordinate with global teams. Strong experience with both Windows and Apple systems is essential. This role offers a dynamic working environment with the requirement for on-site presence.

Qualifications

• Experience in supporting executive-level or VIP users.
• Ability to coordinate with IT teams and third-party contractors.

Responsibilities

• Handle IT support for executive and VIP users.
• Manage IT-related activities across the Americas.
• Troubleshoot issues on Windows and Apple devices.

Skills

Proficient in handling CxO users / VIPs

Coordination with IT teams and third-party contractors

Job description

Overview

Job Title: Executive IT Support Engineer

Location: NYC, NY - Onsite from day

Duration: - Months

References are mandatory for this role for the past or current employers.

Responsibilities

• Proficient in handling CxO users / VIPs and VVIP users.
• Experience in coordination with people both within IT teams and third-party contractors.
• Governance, implementation and support of IT-related activities in the company across the Americas (Canada, USA & LATAM).
• Office-based users and related technology needs, including Smartphones & Video Conferencing Support.
• Troubleshoot basic configuration & relevant applications on Windows Laptops & Apple devices.
• Understand servers, networks and other back-office hardware and software.
• Coordinate with vendors and ensure SLAs are adhered to.
• Project management as needed for business requirements, support and infrastructure-related projects.
• Act as primary contact for the Americas region and coordinate with global IT teams on requests daily.
• Advise and propose ideas for improvements & analysis for multiuser rollouts of global and regional software applications including hardware.
• Maintain IT knowledge base as per required protocols to overcome known issues.
• Administration of assets (HW & SW).
• Provide IT services & support for attendees in office or offsite events.

Qualifications & Experience

• Experience in supporting executive-level or VIP users.
• Ability to coordinate with IT teams and third-party contractors.

Working Conditions

• AM - PM (may require overtime or shift work depending on business requirements).
• May work on holidays with sufficient notice.
• May travel as per business requirements.

Office: Davidson Ave, Suite, Somerset, NJ