Executive IT Support

Northrop Grumman; Palmdale (CA); In loco; USD 73.000 - 121.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work arrangements

9/80 work schedule

401k matching

Descrizione del lavoro

Northrop Grumman is seeking a senior Executive PC Support Technician to deliver IT and desktop support for top executives at the Palmdale site. The role requires handling high-profile issues with tact, performing software fixes, and maintaining travel IT equipment on-site.

Ideal candidates have 4+ years in executive IT support, a relevant degree or equivalent experience, and the ability to obtain a Secret security clearance. Travel to additional campus buildings may be required.

Competenze

• Bachelor's degree with 2+ years IT experience or Associate’s with 4+ years or HS diploma with 6+ years IT experience.
• 4+ years of technical support in PC desktop or help desk roles supporting large user populations (500+).
• Experience supporting corporate executives or senior leadership.
• Ability to handle high-profile situations with tact and composure.
• Must obtain and maintain a U.S. Government Secret security clearance.
• Experience with ServiceNow Incident Tracking and Trouble Ticketing.
• Proficiency with Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, Visio.
• Experience with hardware components and MECM tools.
• Ability to lift up to 30 pounds.

Mansioni

• Provide administrative and operational support for executive offices, desktops, mobile devices, and travel IT equipment.
• Diagnose and fix IT software issues, including Microsoft 365 applications.
• Willingness to work at multiple Palmdale sites as needed.
• Set up and maintain conference rooms and A/V equipment.

Conoscenze

IT support experience

Executive support

Calm under pressure

Formazione

Bachelor's degree in IT

Associate’s degree in IT

High School Diploma/GED

Strumenti

ServiceNow

MECM

Citrix

Descrizione del lavoro

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

Northrop Grumman's Chief Information Digital Office is seeking a senior-level Executive PC Support Technician to provide IT and technical support to Northrop Grumman executives, including Presidents, Corporate Officers, Vice Presidents, Executive Assistants, and other senior leaders and stakeholders. Based at the Aeronautics Systems site in Palmdale, CA, the incumbent independently identifies and develops solutions to Executive IT issues and recommends enhancements to improve the IT experience and functionality for executives. The incumbent will work in a fast-paced environment under general supervision to resolve issues promptly and effectively with tact and diplomacy.

Responsibilities

• Provide administrative and operational support for executive offices, desktops, mobile phones, tablets, multimedia/MTR devices, and other executive travel IT equipment.
• Diagnose and fix IT software issues, including M365 and other Microsoft Office programs.
• We have multiple buildings at the Palmdale, CA campus; candidates must be willing to work at each site based on the needs of the business and customers.
• Responsible for setting up and maintaining conference room environments and various A/V equipment.

Please note \- the candidate selected for this position will be required to work on-site, full-time at our Palmdale, CA campus; this is not a remote work opportunity.

Basic Qualifications

• Bachelor's degree with 2 years of IT experience, or an Associate’s degree with 4 years of IT experience, or a High School Diploma/GED with 6 years of IT experience.
• Must have 4+ years of technical support experience in PC desktop or help desk roles supporting large user populations (500+ people).
• Must have experience in support of corporate executives, senior leadership, or other high-level decision makers.
• Ability to handle high-profile situations with tact and composure.
• Candidate must have the ability to obtain and maintain a U.S. Government Secret security clearance as a condition of continued employment.
• Experience in using ServiceNow Incident Tracking and Trouble Ticketing.
• Proficiency in Microsoft products such as Windows 11, M365, Teams, Outlook, Word, Excel, PowerPoint, and Visio.
• Experience with hardware components such as video cards, hard drives, network adapters, and motherboards.
• Experience with Microsoft Endpoint Configuration Manager (MECM) tools.
• Experience supporting Windows 11 and BitLocker in a corporate environment.
• Must be able to lift and move equipment weighing up to 30 pounds.

Preferred Qualifications

• Current U.S. Government Secret security clearance.
• Bachelor’s degree in Information Systems and 4 years of experience providing IT support to executive-level leadership.
• Strong customer service skills.
• Current CompTIA A+, CompTIA Security+, or Network+ certification.
• Proficiency in remote administration (VPN) and troubleshooting of desktop PCs.
• Experience with Active Directory in configuring user and computer accounts.
• Experience supporting EVW (Enterprise Virtual Workspace) and Citrix.
• Current HP and Dell Warranty Support Certifications.

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Primary Level Salary Range: $72,600.00 - $121,000.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.