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Responsibilities
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensure compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
- Hire, train, and develop team members and ensure all required training is complete according to standards.
- Review daily business levels, anticipate critical situations, and plan effective solutions to expedite these situations.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet business demands.
- Ensure all end-of-month reports are completed to standard.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Manage all aspects of employee performance to ensure productivity and a quality work environment.
- Maintain the Housekeeping Department’s annual budget.
- Perform housekeeping, laundry, and houseperson functions whenever necessary.
- Other duties as assigned.
Job Description
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensure compliance with and completion of all daily operational procedures by the Housekeeping Department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
- Handle guest complaints ensuring guest satisfaction.
- Hire, train, and develop team members and ensure all required training is complete according to standards.
- Review daily business levels, anticipate critical situations, and plan effective solutions to expedite these situations.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet business demands.
- Ensure all end-of-month reports are completed to standard.
- Assist staff with their job functions to ensure optimum service to guests.
- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
- Manage all aspects of employee performance to ensure productivity and a quality work environment.
- Maintain Housekeeping Department’s annual budget.
- Perform housekeeping, laundry, and houseperson functions whenever necessary.
- Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement, and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
- Minimum 1-3 years of housekeeping management experience in the hospitality industry.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands including independent locations. We provide a variety of services for investors, hotel owners, and brands—including hotel development, design and construction, e-commerce, and revenue management. Visit our website at www.shanercorp.com.
About The Team
Shaner Hotels offers an exciting opportunity at our Sleep Inn in Port Charlotte, FL. Located just off I-75, Sleep Inn & Suites Port Charlotte is close to pristine beaches, golf courses, fishing at Boca Grande, and Charlotte Sports Park, home of Tampa Bay Rays spring training. The hotel features 78 rooms, complimentary hot breakfasts, a business center, outdoor pool, and event space for up to 100 guests.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality