Executive Housekeeper

Shamin Hotels Master; Portsmouth (VA); Presencial; USD 50.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin Perk discounts

Descripción de la vacante

Shamin Hotels is seeking an Executive Housekeeper to lead the housekeeping department in Portsmouth, VA. The role oversees housekeeping operations, coordinates crews, and ensures guest rooms and public areas meet standards to maximize guest satisfaction and profitability.

The position requires managing staff, scheduling, inventory, and adherence to policies, with flexibility for varying shifts including nights and weekends.

Formación

• High school diploma or equivalent is required; hotel housekeeping experience preferred.
• Must have basic reading, writing, and math skills.
• Experience with hotel brand systems preferred.
• Customer service skills required.
• Prioritization and time management skills required.
• Attention to detail is essential.

Responsabilidades

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing, linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services meet guest needs and enhance guest relations.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports status of guest rooms to front desk.

Conocimientos

Customer Service Skills

Attention to detail

Prioritization and time management

Working quickly without compromising质量

Educación

High school diploma, GED certification or equivalent experience

Hotel housekeeping experience preferred

Descripción del empleo

Job Details: Job Location: Portsmouth, VA 23704, Position Type: Full Time, Salary Range: $50,000.00 - $63,500.00 Salary/year,

Job Title: Executive Housekeeper

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Pay Structure: Hourly, Paid Bi-weekly

Position Overview:

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. An executive housekeeper, coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.

Essential Job Functions:

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports accurate status of guest rooms to the front office.
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• Ensures staff interact with guests in a warm and friendly manner.
• Performs other related duties as required.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Managing Lost and Found items left at the hotel.
• Flexibility to work various schedules as business demands including nights, weekends and holidays.
• Performs other related duties as required.

Qualifications: Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• High school diploma, GED certification or equivalent experience preferred..
• Hotel housekeeping experience preferred
• Must have basic Reading, Writing, and Math skills.
• Experience with Hotel Brand systems preferred.
• Customer Service Skills required.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Must have a strong attention to detail

Physical Requirements

This position requires prolonged periods of standing and walking throughout the hotel while overseeing housekeeping operations and inspecting guest rooms and public areas.

The role requires the ability to sit, stand, and move between floors and departments for extended periods of time.

The individual must be able to frequently lift, carry, push, and pull items weighing up to 25–30 pounds, including linens, supplies, and equipment.

Frequent bending, stooping, kneeling, and reaching is required when inspecting rooms, demonstrating cleaning procedures, and assisting staff as needed.

The position requires the ability to push and pull housekeeping carts and equipment when supporting operations.

The individual must be able to perform repetitive motions, including light cleaning tasks, as part of training, inspections, or operational support.

The role requires the ability to use hands and arms continuously for writing, typing, using handheld devices, and operating housekeeping systems.

The individual must be able to communicate clearly and effectively with team members and guests in a fast-paced environment.

The position requires the ability to work in varying environmental conditions, including exposure to cleaning chemicals, noise, and temperature changes.

The role may require working long hours, including evenings, weekends, and holidays, based on business needs.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more!

Additionally, part-time associates also have access to enroll in Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, and Pre-Paid Legal.

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.