Executive Housekeeper

Westmont Group; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Westmont Group is seeking an Executive Housekeeper in Pittsburgh, PA, to lead housekeeping and laundry operations, and to maximize department profitability while delivering exceptional guest experiences. The role requires a strategic leader who can train, motivate, and coach staff, manage budgets, and drive standards across all housekeeping functions.

The Executive Housekeeper will set department strategies, oversee daily operations, and collaborate with the team to maintain cleanliness, safety,

Qualifications

• Bachelor's degree in a related field and at least five years of related experience, or a high school diploma plus seven years of related experience.
• Knowledge of housekeeping operations, including proper use, storage, and first aid for cleaning products.
• Excellent customer service skills with empathy and proactive problem-solving.
• Ability to input information using a moderately complex computer.
• Ability to read, write, and speak English with excellent telephone etiquette.

Responsibilities

• Create and execute housekeeping strategies to exceed guest satisfaction, cleanliness standards, and revenues.
• Collaborate with the housekeeping team to enhance the department.
• Involved in hiring, interviewing, training, and evaluating staff.
• Ensure staff are trained to standards and can perform department functions.
• Provide ongoing training and development for staff and supervisors.
• Perform or assist with cleaning duties as needed.
• Investigate complaints and take corrective action.
• Manage room reports, identify discrepant rooms, and update statuses.
• Conduct daily line-ups and housekeeping department meetings.
• Ensure compliance with Fire Department Safety codes and OSHA guidelines.
• Oversee staff attendance, documentation, and disciplinary measures as needed.
• Monitor staffing levels to meet occupancy demands and complete inventories.
• Document information in department logs and incident forms.
• Drive talent acquisition and retention through training and recognition.
• Provide feedback to the room director or General Manager.
• Coordinate with Human Resources to resolve disciplinary problems.

Skills

Customer service

English proficiency

Computer skills

Team leadership

Education

Bachelor's degree

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Pittsburgh, PA, US

Department: Rooms/Operations

Job Status: Full Time

FLSA Status: Exempt

Work Schedule: Work schedule varies based on business levels.

Grade/Level: Management

Amount of Travel Required: No travel required

Job Status: Full Time

POSITION SUMMARY

The Executive Housekeeper is responsible for the successful operation and administration of all housekeeping and laundry (if applicable) departments. The Executive Housekeeper must ensure that the department is continually balanced while focusing on providing an exceptional housekeeping experience to every guest and maximizing department profitability at the same time. The Executive Housekeeper is responsible for ensuring that all housekeeping operations are carried out professionally, to standards, and at the highest level of service. The Executive Housekeeper will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through the creation, development, and maintenance of a competent, motivated, and empowered housekeeping staff. The Executive Housekeeper will effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff, and supervisors daily.

ESSENTIAL FUNCTIONS

• Create and execute housekeeping strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards, and revenues.
• Work collaboratively with all members of the housekeeping team to continually enhance and advance the department.
• Instrumental in the hiring process, including interviewing, training, and evaluating the job performance of housekeeping team members
• Ensure the housekeeping staff, and supervisors are properly trained to standards and able to carry out the operations of each function of the department.
• Work closely with housekeeping team members to develop them both personally and professionally.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Verify the status of room reports, determine discrepant rooms, prioritize, and update the status of departing guest rooms.
• Ensure that assigned staff has reported to work; delegate documentation procedures to appropriate individuals ensuring that all late and absent team members are documented and disciplined properly.
• Conduct Daily line-ups as well as Housekeeping Departmental meetings.
• Ensure that the Housekeeping Department as well as its team members comply, consistently, with all Fire Department Safety codes and OSHA guidelines.
• Ensure that team members comply and abide by the employee standards of conduct at all times.
• Ensure that all team members' reviews are done in an efficient and timely manner.
• Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
• Inspect supply levels, cleanliness, and organization of floor closets and assign designated employees to rectify any deficiencies.
• Maintain and update purchase orders and requisitions consistently.
• Verify the accuracy of DNR rooms by hotel procedures.
• Counsel both housekeepers and departmental trainers on any room status discrepancies that may appear on random sampling sheets.
• Actively assists direct reports in the identification of their training and development (T&D) needs for current and future positions.
• Motivates direct reports to grow personally and professionally.
• Provides the time and resources for direct reports to undergo identified T&D.
• Provides subtle pressure when direct reports are reluctant to develop themselves.
• Provides and arranges on-the-job training and coaching.
• Is actively engaged in attracting talent to the organization.
• Retains talent in the area by providing appropriate training and recognition.
• Low turnover in the area.
• Employee Opinion Survey (AOS) scores at or above the company average.
• Ensure that the cleanliness and condition of each area meet designated hotel standards and that the

appropriate inspections are carried out consistently. Directly contact respective personnel and relay any deficiencies that are to be corrected.

• Accommodate guest requests for Housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items with appropriate staff.
• Ensure that efficient system is upheld in the maintaining of work orders ensuring that they are adhered to by both Housekeeping and Engineering departments.
• Prepare the monthly forecast numbers for payroll budget and expenses.
• Maintain constant control over changes and variances in budget for payroll, staff, and ordering of supplies according to changes in occupancy levels.
• Manager labor costs within budget standards and staffing guidelines for rooms sold.
• Ensure that the proper training of staff is performed at all times by selected departmental trainers.
• Provide feedback on staff performance to the room director and/or General Manager.
• Work with Human Resources to resolve any disciplinary problems.
• Ensure that an accurate inventory is completed at least twice a month about Housekeeping amenity supplies, standard guest room items, and linen.
• Document pertinent information in the department logbook and/or guest incident action forms.
• Review the status of assignments and any follow-up action with the manager and/or on-coming shift supervisor.
• Performs any related duties as requested by supervisor.

SKILLS & ABILITIES

Education &Experience: Bachelor's degree in a related field from an accredited university/college plus at least five (5) years of related experience; or high school diploma or equivalent plus at least seven (7) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge, and abilities.

• Knowledge of housekeeping operations, including proper use, storage, and first aid for cleaning products.
• Full understanding of the hotel's various room types.
• Excellent customer service skills demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write, and speak English sufficient to understand and communicate with team members and guests. Must have excellent telephone etiquette skills.

PHYSICAL DEMANDS

• Lifting up to 50 pounds maximum.
• 50% sitting, 50% walking (e.g., when conducting room inspections).
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing, smelling, smiling.