Executive Housekeeper

Shamin Hotels, Inc.; Midlothian (VA); On-site; USD 22,000 - 39,000; Full time

Job summary

Shamin Hotels in Midlothian, VA seeks an Executive Housekeeper to lead the housekeeping department. You will coordinate housekeeping operations, supervise staff, and ensure service standards align with guest expectations and hotel profitability.

The role requires hands-on leadership, the ability to manage hiring, training, scheduling, and inventory, and a commitment to hospitality excellence across rooms, laundry and public areas. Shift flexibility included.

Qualifications

• Experience leading housekeeping teams in a hotel setting.
• Ability to train and develop staff.
• Experience managing budgets and inventory.
• Strong guest service and communication skills.
• Knowledge of safety and cleaning standards.

Responsibilities

• Manages housekeeping and laundry staff including hiring, evaluations, training.
• Maintains cost control for staffing, linen, and supplies.
• Enforces policies and procedures.
• Ensures high-quality service and guest relations.
• Schedules staff to meet labor standards and occupancy.
• Maintains room quality per hotel objectives.
• Monitors cleanliness across rooms, storage, laundry, restrooms and public areas.
• Reports room status to front office.
• Manages lost-and-found procedures.
• Secures on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies, equipment.
• Orders and receives supplies to maintain inventory.
• Ensures friendly guest interactions.

Skills

Staff management

Training & development

Budgeting

Guest relations

Quality control

Job description

Job Title: Executive Housekeeper

Company: Shamin Hotels

Organizational Structure

Department: Operations

Pay Structure: Hourly, Paid Bi-weekly

Position Overview

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations.An executive housekeeper, coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.

Essential Job Functions

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports accurate status of guest rooms to the front office.
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• Ensures staff interact with guests in a warm and friendly manner.

Performs Other Related Duties As Required

• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Rewards employees who use their empowerment to meet or exceed guest expectations.
• Managing Lost and Found items left at the hotel.

Flexibility to work various schedules as business demands including nights, weekends and holidays.