Executive Housekeeper

Catawba-Two-Kings-Casino; Kings Mountain (NC); On-site; USD 70,000 - 105,000; Full time

Job summary

Catawba-Two-Kings-Casino in Kings Mountain, NC seeks an Executive Housekeeper to lead housekeeping and laundry for a high-volume 4-star casino resort. You will set AAA 4-Diamond standards, oversee guest rooms and public areas, and drive pre-opening planning and staffing in a fast-paced tribal gaming environment.

You will hire and coach department leaders, manage budgets and KPIs, and collaborate with Front Office, Engineering, Security, and Casino Operations to ensure guest readiness and service

Qualifications

• 2+ years as an Executive Housekeeper in a casino resort (required).
• Experience in a high-volume, 4-Diamond property (required).
• Bachelor's degree preferred; equivalent experience acceptable.

Responsibilities

• Direct all housekeeping and laundry operations including guest rooms, public areas, linen distribution, and uniform control.
• Establish and maintain AAA 4-Diamond cleanliness and presentation standards.
• Lead pre-opening setup: staffing, SOP creation, inventory build, workflows.
• Hire, train, schedule, and manage departmental leaders and staff; maintain productivity.
• Manage budgets, KPIs, labor costs, and forecasting.
• Collaborate with Front Office, Engineering, Security, and Casino Operations.
• Ensure safety, sanitation, and regulatory compliance.

Skills

Housekeeping operations

Laundry operations

Staff leadership

Budgeting

KPIs

Service recovery

Education

Bachelor's degree in Hospitality Management

Tools

PMS

HotSOS

REX

Job description

** This position has an anticipated start date in late fall 2026. Applications are being collected in advance to build our talent pool, and we will begin reaching out to qualified candidates closer to the hiring timeline.Position SummaryResponsible for strategic and operational leadership of Housekeeping and Laundry for a high-volume, $1B 4-star casino resort. Oversees cleanliness standards, guest room readiness, public space presentation, linen/laundry operations, staffing, budgeting, procurement, and systems management. Ensures compliance with AAA 4-Diamond standards and property brand requirements as well as the unique operational environment of a tribal gaming enterprise. Leads pre-opening setup (if applicable), including SOP development, staffing models, par levels, and vendor coordination. while operating effectively in a 24/7 resort and gaming environment.Key ResponsibilitiesDirect all housekeeping and laundry operations, including guest rooms, public areas, back-of-house, and uniform/linen distributionEstablish and maintain AAA 4-Diamond cleanliness and presentation standardsDevelop and execute pre-opening plans (if applicable): staffing, training programs, SOPs, inventory build, and operational workflowsHire, train, schedule, and manage departmental leaders and line staff; maintain productivity and labor standardsImplement and manage housekeeping systems (e.g., PMS/HotSOS/REX room assignment/inspection tools)Develop, maintain, and audit par levels for linen, terry, uniforms, and guest suppliesOversee ordering and inventory control for OS&E; coordinate with Purchasing and Finance for cost controls and forecastingSupport FF&E planning, selection input, installation coordination, and lifecycle managementEnsure efficient laundry operations (on-premises or outsourced), including quality control, chemical usage, and equipment maintenanceConduct regular inspections and quality assurance audits; drive corrective action plansManage departmental budgets, KPIs, and reporting (labor %, cost per occupied room, linen loss, productivity)Enforce safety, sanitation, and regulatory compliance standards, including applicable tribal, federal, and state requirementsCollaborate cross-functionally with Front Office, Engineering, Security, and Casino OperationsHandle guest escalations related to housekeeping; ensure service recovery standards are metAdhere to and support casino security, surveillance, and controlled access protocols within operational areasMaintain strict confidentiality of guest information, VIP accommodations, and operational dataKnowledge, Skills, and Abilities1. Housekeeping & Laundry OperationsDirect all housekeeping and laundry operations including guest rooms, public areas, linen distribution, and uniform controlEstablish and maintain AAA 4-Diamond cleanliness and inspection standardsEnsure quality control of laundry operations (on-site), including chemical usage and equipment performance2. Pre-Opening & Systems ManagementLead pre-opening setup including SOP creation, staffing models, and operational workflowsImplement housekeeping systems (room assignment, inspection platforms, inventory tracking)Develop and maintain productivity standards and labor models3. Inventory, OS&E, and FF&EEstablish and manage par levels for linen, terry, uniforms, and guest suppliesOversee OS&E ordering, inventory control, and vendor coordinationSupport FF&E planning, installation, and lifecycle management4. Team Leadership & TrainingHire, train, and manage large teams across housekeeping and laundry operationsDevelop training programs aligned with AAA 4-Diamond service standardsConduct inspections, audits, and ongoing coaching to maintain service levels5. Financial & Operational PerformanceManage departmental budgets, labor costs, and forecastingTrack KPIs including cost per occupied room, productivity, and linen lossImplement cost control strategies without compromising guest experience6. Cross-Functional CoordinationPartner with Front Office, Engineering, and Casino Operations to ensure room readiness and guest satisfactionManage service recovery and guest escalations related to housekeeping7. Misc. DutiesPerform additional duties as assigned by leadershipExperience: Minimum 2 years as an Executive Housekeeper in a casino resort environment (required)Experience in a high-volume, 4-star or AAA 4-Diamond property (required)Pre-opening experience (preferred)Education: Bachelor’s degree in Hospitality Management or related field preferred; equivalent experience acceptableLicenses and Certifications: Must be able to obtain a Catawba Gaming License.Work Environment & Physical Demands - While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see. Prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. This role operates within a fast-paced, 24/7 casino and hospitality environment requiring frequent movement throughout guest and operational areasThis position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources team.Catawba Indian Nation exercises Indian Preference: Native American Indian preference shall apply to this position.